Snapdeal Reviews
49% would shop here again
BASED ON 624 REVIEWS
Overall Experience
Ontime Delivery
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Issue Resolving
Showing 624 user Reviews
Worst On line shopping site
Posted by Jr Khan on 19 Dec, 2014
Ordered
Mobiles & Accessories
Computers & Accessories
Home Appliances
Others
Worst On line shopping site Poor customer support Used some third grade courier service no satisfactory answers from customer care
Overall Experience
Ontime Delivery
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I would not shop here again
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Snapdeal
Posted by Snapdeal on 19 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
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I would shop here again
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Request to SnalDeal for better shopping experience
Posted by Shuvra S. Banerjee on 18 Dec, 2014
Ordered
Cameras & Accessories
Dear Madam/Sir, I have ordered Nikon D7100 with 18-140 lens and the order number is 3933758283. The Consignment (11189381540) has been shipped using “Delhivery” courier and the consignment is at Varanasi (Uttar Pradesh) from Dec. 14, 2014, 1:51 p.m. onwards till Dec-18-2014 9:00 pm. As I will be on vacation from Dec-21-2014, I requested then to deliver before Dec-19-2015 and they promised me to do so. I followed up with them “Delhivery” for the last three days but I feel they don’t care for it. Even I have call Snapdeal to help me out and lodge complain also (13337045) but neither this seems to help me out. Do you expect me further to shop on Snapdeal, since my situation is like praying to God so that at least I get the appropriate product? I would neither recommend “Delhivery” or Snapdeal for a pleasant online shopping experience. Regards Unsatisfied Snapdeal Customer
Overall Experience
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I would not shop here again
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AquaFit AQ1131 Accupressure Twister
Posted by Anshul Agarwal on 17 Dec, 2014
Ordered
Others
i have worst review about snapdeal. The service is too slow the product is packed in 5 days. I have not done more transactions with snapdeal but there is a problem in every transaction. Snapdeal sents the product by their own choice.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 17 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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recieved the different product in place of ordered product
Posted by Subuhath Fathmath on 16 Dec, 2014
Ordered
Others
its my first and the last online purchasing of any product. i ordered 3 trimmer machine of maxel brand but they deliver the product that completely different. so i decide in near future i am not going purchase anything from snapdeal . i never recomend this site to anyone. my snapdeal account is regsiter with this email: pradeep@sukritinfotech.com
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 15 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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horrible snapdeal pls dont buy
Posted by Ashutosh Tutoo on 15 Dec, 2014
Ordered
Mobiles & Accessories
horrible experience pls dont buy they are thieves
Overall Experience
Ontime Delivery
Product Authenticity
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I would not shop here again
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Worst service and never give return amount
Posted by Jyotsna Tyagi on 13 Dec, 2014
Ordered
Mobiles & Accessories
Others
I have purchesed in Nov'14 mobile cover with HD screen guard, I have receive partial delivery order only Mobile cover I had received. I had complaint again and again, making call and senting Email but there is still no response. Every time their Executive said we are register you complaint we will call you back within 48 hrs but every time they said we will call you back in 48 hrs still not completed their 48 hrs. Their supervisors said tomorrow but I dont know when his tomorrow is coming. Customer service is vry worst Product delivery is vry vry worst Customer Support is vry vry vry worst Every time i hvae not received good porduct. Complaint response is worst....... commitment is worst and false.... I'll be never ever come here to purchase again..
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 12 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Snapdeal sucks big time!!!!!
Posted by Anu Deswal on 11 Dec, 2014
Ordered
Mobiles & Accessories
Am writing in reference to my order ID 3737064223 Apple iPhone 4-8gb –Black dated 28/11/2014. I have got this product cancelled on 01st December but am yet to receive a cancellation confirmation and my funds. Is snapdeal a customer-oriented organization ? No, Not at all. I have been constantly following-up with your customer care department but all in vain. First & foremost, it’s tedious job to locate the customer care no and overall cancellation process. I somehow managed to speak to your customer-care personnel after end no of trials since everytime I have been kept on waiting for about odd 10-15 minutes. I was being told that my order is cancelled and I will be getting my refund in 3-4 working days but I can still see my order status ‘in-processing’ . I tried to get through your customer-care supervisor but in-spite of fake commitments neither ‘ a call back’ is been arranged nor my order is been cancelled. How am I supposed to trust you guys money part ? if you guys take 11 long days just to cancel an order the I have my doubts on my REFUND. Am highly pissed with your services and unprofessional behavior. AM I EVER GONNA GET MY MONEY BACK ?
Overall Experience
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Product Authenticity
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I would not shop here again
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weak customer service @snapdeal.com
Posted by Palak Agarwal on 11 Dec, 2014
Ordered
Home Appliances
i have purchased one machine....firstly it did not meet the requirements as given on product description.. secondly...when i requested for return of the product....the also the no of the courier given to us was not accurate.....we remain calling that no but no response...and there is also contact number to snapdeal ..so that we can deal with our queries.... bad experience of shopping with snapdeal
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 11 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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This is a good return policy
Posted by Sanjay Kumar on 10 Dec, 2014
Ordered
Cameras & Accessories
His cancellation policy is good, I had booked a camera but i donot know that the picture will not fully cover in night, then quickly cancelled it was sucessfull.Thanks
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Worst and FAKE among all online shopping website (ratings should be -5 star)
Posted by Shruti Mishra on 09 Dec, 2014
Ordered
Mobiles & Accessories
I Had ordered for a mobile phone from so called high media investing FAKE on commitment company named Snapdeal.com on 2nd December 2014. As per commitment on website it was to be delivered by 5th December, I have yet not received product after getting number of commitments from executives attending my call on help line. I have been chasing both Snapdeal and Redexpress (Sanpdeal courier partner). made atleast more then 100 actual calls in total to both the companies. None of them are providing me with commitment which has been completed as yet !! Finally, I have been told today by courier agency that the parcel of my mobile phone has been wrongly routed and hence it has been delayed. Hence they can not confirm now by when product will be delivered to me. It is highly annoying as I had ordered this phone as a birthday gift to be given on 8th December and today I have been told that it has been lost in transit that to by courier company. Snapdeal executives have NO answer to my issue, except FAKE COMMITMENTS .. VERY STRANGE !! Can any one from SNAPDEAL HELP ?????????? OR is it really a FAKE website with FALSE commitments ???????
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Service v/s Price
Posted by Asifkodur Mohd on 09 Dec, 2014
Ordered
Mobiles & Accessories
My grievance is addressed. Thanks to snapdeal. I received the item. It was late though. Still I must say it was the lowest price available on web. Greater when had 10% cash back on card purchase. Improve ur shipping service. Thanx
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Snapdeal
Posted by Snapdeal on 09 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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bad consumer service
Posted by Shekh Vali on 09 Dec, 2014
Ordered
Mobiles & Accessories
i had purchased an motorola ex119, this is factory end product from warranty, when i approched for service i came to know this fact, now i called snapdeal custmer service then they sent an mail to resend the goods after receiving the goods we will refund and sd cash to u r account, but till date nothing resloved, again called they told 5-7 days we will solve. then also not solved so do go for snapdeal purchasing just waste of u r money, time and patience.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 06 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Very Bad. Irresponsible
Posted by Asifkodur Mohd on 05 Dec, 2014
Ordered
Mobiles & Accessories
It's long since I have ordered something. Unfortunately I paid thu debit card but it's not even shipped now. They say they are waiting for courier pick up all these days. Ridiculous!! It's a time and money waste from my experience. My first bad experience from online shopping
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 04 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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very bad, pathetic company
Posted by Preetam on 04 Dec, 2014
Ordered
Others
I had to buy citizen watch from site, its price was 23920/-, but just to confirm its delivery details I called on their service centre, as they came to know that I have an interest in buying that watch, they suddenly increased their rates upto 25005/- & canceled the 9% off discount offer, by which I was getting the watch at 21700/- now its for 25005/-. Its just a marketing & fooling site. & snap deal now plz don't say..... We apologize for the inconvenience. We care about your grievance, and your complaint has been noted..... same thing to everyone... instead improve your business strategy.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 01 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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very bad
Posted by Ramesh Choudhary on 01 Dec, 2014
Ordered
Mobiles & Accessories
dont go to shop with snapdeal, i was booked my samsung grand neo phone on 25-nov-2014, payment is done one time by credit card but till 01-dec-2014 my order is not reach to me. and no one is giving right answer, product is shown on meerut and unable to reach noida within 6 day. and no one is have any answer in snapdeal or delivery service provider. when you shop they are show delivery with in 2-3 days. dont go with snap deal.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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worst coustomer service and fraud
Posted by Nitin Singh on 30 Nov, 2014
Ordered
Computers & Accessories
I ordered lg monitor 18.5 inch lg from snapdeal 19en33s. They sent lg 19M35 monitor with a worst dilevery service with the invoice 19en33s which was given a week later.The monitor worked fine for 2 months but a black spot occurred which grew overtime .lg was not able to give warranty cover because of the wrong invocie.We made repeated attempts to get the invoice of 19m35 from snapdeal but the worst customer refused to do so they sent 19en33s invoce again and again.On the top they are blaming me that why u accepted the wrong model monitor it is not possible to check monitor in and out on delivery + the invoice arrived one week later +the person who received the monitor was my cousin who did not anything about computer since i was out of town .After explaning the entire scenario to the customer they still are fooling us till today. i would say never to buy anything from snapdeal .com and there partner navcom technology. They claim there product to be cheap but they are not trust worthy snapdeal trustpay is just a marketing startegy they many ways to fool customer.I had better experience with flipkart even if they sell at slight higher price it is worth buying.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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worst service ever
Posted by Harinder Chandel on 28 Nov, 2014
Ordered
Others
I ordered tummy reducer and got call for delivery and courier guy was very rude he said either receive ur delivery or cancel. I will never ever buy anything from snapdeal because they are worst and carrier they chose is more than WORST. Plz guyz dont ever buy anything from Snapdeal.....service sucks....
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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worst delivery I have never seen like tis
Posted by Karthic S.G. on 28 Nov, 2014
Ordered
Mobiles & Accessories
Delhivery courier of snapdeal is a worst I have never seen in my life.while I'm speaking itself delivery person is canceling the call , I placed the order (Nokia asha 501) the delivery item have to be dispatched before today wat courier said the item will be dispatch by next day.such a irresponsible person he his,currently he is in some other location and informing tat I should collect the item.wat snapdeal mentioned was delivery at door step this was not applicable. Guy's finally I came to conclude the flipkart is far better than any other service just go for it.This will be my first and all purchase in snapdeal...
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Snapdeal
Posted by Snapdeal on 28 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Snapdeal.com - Cheating and fraud
Posted by Amardeep Dixit on 28 Nov, 2014
Ordered
Computers & Accessories
I ordered HP 15-r074TU Laptop (4th Gen Intel Core i3 - 4GB RAM- 1TB HDD- 15.6 Inches- DOS) (Sparkling Black) on 11th November 2014, But they did not deliver it, I continuously follow them by mailing and tell them telephonically not to cancel the deal, intentionally cancel the deal because it is in discounted rate, the deal made during sale(Same thing happen twice before with flipkart also.Products which are sold in sale are not delivered)
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 27 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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PATHETIC EXPERIENCE
Posted by Vivek Sharma on 26 Nov, 2014
Ordered
TVs, DVD Players
This is my first brush with Snapdeal, and probably the last one. Very bad experience. The language written on the pages should be read lawyers, not simple customers. My misfortune that I ordered two units of SONY Bravia TV on Snapdeal. worth Rs. 95000/- on 17th Nov. The site said shipped in 1 working day, later on I understood it means "will be handed over to the courier in 1 day". Today, on 26th Nov. I called up BlueDard (equally pathetic), they said we have the shipment but don't know when we will be able to deliver. There was even a difference in the price reflecting on the page, and in the cart, it was about 1500/- more. I think the honeymoon period of online shopping is over. Now they are giving us the taste of "faceless" buying. I strongly recommend, pay a little extra, but buy from a brick and mortar store. If you don't like the treatment being handed over to you, at least you can slap somebody standing in front of you or shout at the store owner. Here it is nothing...some fools listen to your story and then say...yes I understand sir, but cant help you. To add insult to injury, about two day back my son proudly said I have a friend who works in Snapdeal. Let me call him and find out. The friend, after taking about 2-3 hours, called back and said...I can't say where your shipment is, things are very confusing here. Once again my strong recommendation...STAY AWAY FROM THIS PATHETIC SITE CALLED SNAPDEAL.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 26 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Spurious perfumes sold by snapdeal
Posted by Anoop on 25 Nov, 2014
Ordered
Others
Avoid buying perfumes through snapdeal. they are selling spurious ones.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 22 Nov, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
bullshit
Posted by Prem Manjunaath on 22 Nov, 2014
Ordered
Others
SNAPDEAL is just a bunch oh bullshit. If anyone, I would recommend this one place to you. These people just play around with u if u complaint. I've ordered the same product trice the last month and I've still not tecieved the order. And especially if you are receiving through ecom express. Just dont waste your time. All they know is to play around with. FRAUDS.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Customer Service and Ontime Delivery
Posted by Meiraba Pebam on 22 Nov, 2014
Ordered
Others
We ordered 2 football (Order#3533962104) on 11th Nov 2014 to be used on a mini football tournament today, 22nd Nov 2014. I guess its two separate sellers. Status One: 12th Nov - Packed and ready for pickup at Warehouse. This is crazy as the status is the same for the past 10 days and when I write to customer service, they give back the same status. Status Two: shipped on the 15th but though I followed up with both Snapdeal and the Courier Services (Delhivery) they only write back standard templates and does not try to help. Delhivery is also unable to track their own records. I guess it will arrive after the tournament is over, I paid through my card so they have already charged, hence I have not cancelled it, moreover I have heard about the pathetic refund policy. But I think now I dont have much of a choice. Also, do Snapdeal has a customer care number where i can reach???
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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VERY POOR SERVICE - ISSUE NOT RESOLVED EVEN AFTER 20 days
Posted by Nikunj Parikh on 21 Nov, 2014
Ordered
Home Appliances
I had ordered an air conditioner from snapdeal and received it on time however only 67%(only 2 out of 3 parts).with installation kit missing. it has been more than 15 days now and I have followed up with both Gati(logistic partner) and snapdeal for more than 30-40 times and they have not even cared to call back or check even once.most pathetic service.when I contacted dealer he confirmed that the parcel was of 3 pieces however said if the 3rd part is missed out then either the logistic partner or snapdeal has to bear the cost however both of this parties are DEAF on all my complaints and has showed zero customer service . PLEASE BUY FROM ANY OTHER SITE BUT NOT SNAPDEAL OR you will regret
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 21 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Worst in delivery, customer service, and many more
Posted by Rammohan Rao on 21 Nov, 2014
Ordered
Mobiles & Accessories
Computers & Accessories
Home Appliances
Guys, dont book anything in snapdeal, they will deliver to only zero floor, if u r not staying in zero floor then u hav to pay more to courier guys(i.e gati) to get it to ur door, these guys are also worse fellows, if u give 50Rs then they will ask 100Rs, if do not agree to pay then they will take the item back and saying many things, so dont buy anything in snapdeal, they will mention door delivery it means that they will deliver to only zero floor, they are not worried about u, so, be cautious before booking in SNAPDEAL, u should be worried about item, they will not, I booked on 24th Oct and delivery date is 5th nov but I didnt received till now(11th Nov) even though I paid upfront, when I called to gati courier customer care they dont know where the product is, and then I called to snapdeal and raised complaint, they initiated tracking again and they gave new delivery date as 11th, worst thing about snapdeal is also that they will deliver only to zero floor, they didnt mentioned anywhere, when I refused to pay more to courier guy then he is telling that I will cancel the order and he took it back then only I came to know why he is that much rude, bcoz as per thier pertner constraints they will not deliver to any floors other than zero floor. they are best in worst delivery finally however I received the item on 15th nov, now the worry is about the quality. now worry about the complaints complaints list: ---------------------- 1) i got refrigerator with different colour rather than what i placed order 2) Bulb inside the refrigerator is not working 3) I paid 200Rs to labour to get it to 2nd floor from the ground floor where it was delivered 4) In warrenty card, LG is explaing such that warrenty card should have dealers signature,stamp,date of purchase but they are not available in the provided warrenty card. 5) one more worse thing is their customer care, it is not free and their customer care representatives will irritate you like u anthing. now concern about what is happening for the complaints,,no info,,nothing,, on 16th nov i raised complaint till now(21st nov) thers no reply from snaldeal,,they are even more worse at customer satisfaction,,guys never ever book anything in snapdeal,,,dont get struggles like me,,they will irritate you like anything,,,beware of snapdeal
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Pathetic service. Stay away from this one.
Posted by Rohan Chawla on 20 Nov, 2014
Ordered
Others
This company has extremely poor service. I ordered a pair of running shoes on 4th November from their site and, initially, the estimated time of delivery was 14th November. That didn't happen. On 18th November, I received an email saying the product delivery was unsuccessful as the customer wasn't available. This was obviously not true as I had given my office address and I was working that day. I didn't receive any calls either. I called them yesterday and the customer service representative said it will be delivered within the day. That didn't happen either. I called today and the customer service representative said it will be now delivered probably by 25th. On top of that, when I tried posting this message on their timeline, it said your post has been published but it hasn't! I am extremely fed up with this company that has no regard whatsoever for its clients and I never intend to order from them again.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 20 Nov, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Worst experience
Posted by Subuhath Fathmath on 19 Nov, 2014
Ordered
Gaming Consoles & Accessories
I placed an order for "Gold Edition Helicopter 3.5 Channel"(Order No:3269762656) on 19th october 2014. Snapdeal took about 3 weeks to deliver this item, item where soiled when i opened and seems to be used one and not provided instruction manual. when i check the functioning of toy it is found that not working the forward/backward/side movements. i put for return on same date. But the made reverse pick up only on 14th November 2014 after spending more than Rs 100 by callinng to customer care. . There was no reply from snapdeal for my Emails sent to help@snapdeal.com. Also i contacted CEO and Rohit bansal through twitter, but they also not extended help. I am waiting for the my product and my money is with them. when i check the new order status it is found that item is not shipped yet.....This is not my first shopping in snapdeal i was a regular customer of snapdeal but first return experience made me to unlike snapdeal..Also i read in today's news paper that snap deal sent a soap and a piece of cement block to a customer who paid for mobilephone.but snapdeal extended helpless hand , the soap company offered mobile phone to yhis customer.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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misleading return/refund policies of snapdeal
Posted by Kalash Nainwal on 19 Nov, 2014
Ordered
Cameras & Accessories
I got canon ef 85mm f1.8 lens from snapdeal few days back. While it shines when I shoot stopped down, I was really disappointed with its performance wide open. In hardly 10% of wide open shots I get the focus spot on (this is under very good light conditions and static subjects). As I ordered this lens to mostly shoot wide open, and thinking it must be a bad copy, I asked snapdeal for a refund within 4 days. And boy! was I taken for a ride. I don't understand why they claim trustpay...blah blah..easy refund...blah blah..if not happy with quality. I had to call many times their customer care number, and had to raise numerous complaints, and in the end (after 4-5 days of raising complaint) I was simply told that it can't be refunded as it's an expensive electronic products, and that I have to take the lens to canon service centre. I had ordered electronics (including lenses) with amazon/flipkart in past, and they have always honored their replacement policies, and refunded without any hassles. Based on this experience I would not recommend snapdeal to anyone for buying electronics. Amazon is best followed by flipkart in terms of refund policies. -Kalash
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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SNAPDEAL : A GROUP OF USELESS PEOPLE
Posted by Varinder Singh on 19 Nov, 2014
Ordered
Home Appliances
order ID: 3526600138 order ID : 3575406255 Worst experience with SNAPDEAL,i had ordered an Microwave oven(LG) from snapdeal but different model was delivered, they asked me to send them the pics of the oven, receipt etc and only then they can replacing or refund. You have done a mistake why should i sending you the pics for that. I had also ordered a mobile htc 816G on 11/11/2014, expected delivery date has passed and it is not yet delivered(9 days). I am also not able to track it as tracking number is woring(RED EXPRESS COURIER) HELP EACH OTHER BY SHARING YOUR EXPERIENCE, Varinder - 9899585885
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 19 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Worst Experience
Posted by Vanniarajan Rajesh on 18 Nov, 2014
Ordered
Others
I booked the product on 11th of Nov and status showed that it will be dispatched on 18th Nov and they gave the courier service name as Ewing but i dont find any courtier in the world as Ewing and the numbers that they have given are not valid numbers. I called up customer care and they gave me 3 different contact numbers for ewing courier and all 3 are fake. Online Cheaters
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal-t a blow!
Posted by Radeon on 18 Nov, 2014
Ordered
Others
I ordered a Fossil CH2565 Gents Watch on the 6th of Oct from Snapdeal. For some reason the Snapdeal courier agent couldn't get in touch with me and returned it back to the seller/Snapdeal. I asked them to reship; and after 2 weeks of painful waiting/email/telephonic exchanges wherein they initially agreed to reship, I was told that the order stands cancelled. After a month and a half of waiting since ordering the product, I am told that the order cannot be reshipped and I'm still awaiting my refund! Never going to order from you again Snapdeal! Highly disappointed by your shoddy excuse of what you call customer service!
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 18 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
NEVER BUY A PRODUCT ON EXCHANGE WITH SNAPDEAL
Posted by Reenu John on 18 Nov, 2014
Ordered
TVs, DVD Players
Snap deal has exciting exchange offers and I bought a 32" Philips TV on exchange offer. The delivery boy just delivered the TV and he said its not his duty to take the old TV. I called the customer service many times and after a long wait to get through, they make lame excuses such as they are not able to hear, they will call back, the representative will come etc. Its been a month now and nobody has turned up and I ended up paying the tv price and have not been able to sell my old TV.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Very Poor
Posted by Denis Gandhi on 18 Nov, 2014
Ordered
Computers & Accessories
On the date:05/11/14. I have ordered 1 toner for printer. It was shoeing 2-3 working days before i clicked on BUY. Then when Completed order, it showed me estimated delivery date:17/11/14. Is it only 3 working days between 5th Nov & 17th Nov. Still i waited till 17th Nov, not received the item. I again called on 18th Nov, i waited on hold till 7 .30 minutes and i was answered that there is problem in their server so i would have to call them again after half an hour. Then when i have tracked my order at the same time, the estimated delivery date shown 22nd Nov. There is not a word like "COMMITMENT" in Snapdeal's directory. VERY VERY POOR. I will never buy again from here. Even never i will even see or compare price with this dramatic portal.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 14 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Worst customer service.
Posted by Yuvaraj B on 13 Nov, 2014
Ordered
Others
I bought "Tono Systems HF B101 Bookshelf Speaker Stands" 25th October 2014 and I havent got the product yet and today is 13th Novemeber. When I try to call the customer care number the line disconnects with answer "Due to heavy traffic we cannot assist you please call later" this is the message even if I called at 10:30PM. When I raise complaint in their site they respond with very vague answer that it will be delivered as on promised date. But the thing is the promised date is keep on changing in my case. Initially the promised delivery date is 4th Nov then it got changed to 6th Nov then 11th Nov and now it is 15th November. Still I am raising complaint in their website about this and I never get the reply.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 13 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Thoroughly disappointing
Posted by Imran Abbas Syed on 13 Nov, 2014
Ordered
Computers & Accessories
I had a very disappointing experience with snapdeal. The company took 20 days to courier a product as if it is shipping it from overseas. There has been no intimation on delay and for entire day of its original delivery I was left in anticipation of receiving my product and was left with nothing by the end of the day. Competitor websites are much better than snapdeal.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 12 Nov, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal Fraud!!!
Posted by Nikshubha on 12 Nov, 2014
Ordered
Tablets & Accessories
My order number 3073498957, order was placed on 8th Oct, expected delivery 14thOct, I have not received my order yet. when I called to follow up on 15th Oct they moved my online status to In-progress, its 12Nov14 today and my order still shows as In-progress online. I have called atleast 20 times and emailed a few times to cancel my order and refund money, every customer care agent says that they have intimated their concerned team but nothing happens after that. Its been 35 days since I placed order. Snapdeal is a cheater. Their representatives make false promises to revert back in 4 hrs or 48 hours. Snapdeal has no right to keep my money. I WANT MY MONEY BACK. NO ONE SHOULD EVER BOOK VIA SNAPDEAL
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 10 Nov, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Worst service
Posted by Kalyani Katariya on 08 Nov, 2014
Ordered
Mobiles & Accessories
I have ordered one product id is 3309387971 Lennovo A7 -50. It's already 15 days but product is not delivered to my address. I have complained about it before to SnapDeal but they are saying we have already dispatched the product contact to courier. Are we people will contact to courier for the product?? That means you do not have any responsibility if customer will got the product or not. SnapDeal is not trustworthy. Customer care is pathetic. Even though I called courier company.I tried to reach on call 15 times initially phone ranged 2-3 times nobody picked up and after that continuously busy for almost more than hour. Some how courier guy picked up the call and said order is missing? What the hell ! You will receive order in 2-3 days. And Now the date it is showing is again 11th Nov(1st 29th Oct then 5th Nov then 11 Nov) This is rubbish... Further i'll never purchase any item from SnapDeal & advice people not to purchase from SnapDeal.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Review this f***ing E-commerce site
Posted by Bibhuti Bhusan Sahoo on 08 Nov, 2014
Ordered
Mobiles & Accessories
I have ordered one product id is 4450286639. It's already 15 days but product is not delivered to my adress. I have complained about it before to SnapDeal but they are saying we have already dispatched the product contact to courier. Are we people will contact to courier for the product?? That means you donot have any responsibility if customer will got the product or not. That means SnapDeal is not trustworthy. Today courier person called to me & misbehaving with me that if you want the product then take otherwise I'll return it. Is this the manner to talk with customers. If you donot satisfy customers ,if you dont deliver within the days you have written then what is the need of this show up, E-commerce website. It's my last message, I am going to cancel the order , Further i'll never purchase any item from SnapDeal & advice people not to purchase from SnapDeal. Bye Bye SnapDeal... Go to hell u & with your product , there is a lot of websites already avilable for shoping. I donot need this f***ing misbehave from your courier person.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 07 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Worse Worse ....
Posted by Ashish on 07 Nov, 2014
Ordered
Mobiles & Accessories
It is the worse shopping site I ever experienced.... my package is not shipped ,I send 3 emails but they don't reply it , then at last I call them .... they told me that they resolve my problem within two day after two days....the answer is.. 'your order is cancelled'....if there is negative rating then I gave them -5 rating.....bcoz they told me about cancellation after 15 days of estimate shipping date....
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Pathetic site to shop
Posted by Ramakrishna Mandapaka on 07 Nov, 2014
Ordered
Others
The expected time of delivery is shown after the payment is made. It takes ages to deliver the product. Their logistics are the most pathetic. I have shopped on Amazon and Flipkart they both are best to shop because of on-time delivery and they keep you posted about the track of the shipment form payment to delivery. I would never shop with Snapdeal even if they offer more discount.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
logistic service
Posted by Subuhath Fathmath on 06 Nov, 2014
Ordered
Home Appliances
Hi friends never buy any thing from snapdeal those people are proffesionally trained to cheat a customer I ordered a double door Ref on 24\10 that time they commited to deliver on 3 and on 4 when talk to their customer service team why product not delivered they told me it will deliver on 10 or may be late so I do not understand how they claim snapdeal doing a good business .They know only cheat a customers
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Very Bad service of snapdeal.com
Posted by Devbrata Kumar on 06 Nov, 2014
Ordered
Home Appliances
I ordered one Landline phone from snapdeal and order Id:- 3391694783 I am waiting for delivery for the longtime, but not delivered yet. Don't buy anything from snapddeal.com.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 06 Nov, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Horrible Service and Customer Care
Posted by Robin George on 06 Nov, 2014
Ordered
Others
I placed an order for RayBan glasses on SnapDeal and I was in for a long wait. Firstly next day it showed that the packet is ready for pick up by courier, then the status went on and on. Then they said Courier has some issue and it will be resolved in 24-48 hours. This was the status for the next 2 weeks. Then then sent it by delhyvery and even after 5 days no clue about the package and no real intent seen to deliver. Contacting SnapDeal was a pain, their customer care had not clue. Their systems are always down so no way to check. and if you try to submit a complaint online it just doesnt submit (Smart way to avoid!!!). This all seems like a good way to avoid customers..
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal not refunding the money even after a month!!
Posted by Kiran on 06 Nov, 2014
Ordered
Tablets & Accessories
Snapdeal not refunding the money even after a month!! I had ordered 2 HP Tablets from snapdeal.com for Rs. 23,974 (Order number: 3028674515). They shipped the items via delhivery and after few days their status showed that the product has been returned to snapdeal cause of unknown reasons. When I called up snapdeal they said they cannot deliver the product and so the order was cancelled and refund process was initiated. Since then I have called up snapdeal customer care like 10 times and everyone keeps telling me the same script that your money will be refunded and is covered under TRUST PAY! Its been a month since all this has started. They keep escalating the matter to their supervisors but I guess none of the supervisors are interested in getting back to the customers and solving their issues. Snapdeal is cheating their customers and using cheap marketing tricks like TRUST PAY to lure customers to shop with them. But Snapdeal people need to realize that there is no better marketing than word of mouth and this kind of cheating will only lead to the inevitable doom of snapdeal when there are other players in the marketing who are giving outstanding services. FINAL VERDICT: DO NOT BUY FROM SNAPDEAL!
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Very disappointing services by Snapdeal (Order No: 3281292498)
Posted by Vikas Agarwal on 06 Nov, 2014
Ordered
TVs, DVD Players
I have ordered a Phillips TV on Oct 20, 2014 and I saw the product was dispatched and picked for shipment very quickly and in fact it reached Jaipur warehouse on Oct 23, 2014. And from Jaipur, the shipping destination (Ajmer) is very well connected and not more than 3 hours of journey even with slowest channel. However, my order didn't reached till Oct 31, 2014 while expected delivery date was Oct 25, 2014 by the courier company and Oct 29, 2014 by Snapdeal. I have tried to contact the courier company, they didn't reply any of my email. Now, considering the poorest service in my till date online shopping experience, I had to return the product. I didn't accept the courier and asked Snapdeal to start refund process. I have created two customer care tickets ( #11146333 on Oct 29, 2014 and #11419220 Nov 4, 2014), but no one from Snapdeal gives it any value and no response from them. One standard response did come on Nov 1, 2014 for first request, they even didn't look into the content of the mail and just replied with standard response. In My Orders page, Snapdeal is not updating the status of order even if the Courier company has updated the status with returned product. Snapdeal is just keeping on updating the expected delivery date( Oct 29 to Nov 4 and not to Nov 10) with status of In Progress. Is there any person sitting there in Snapdeal or is it a haunted house only where some ghosts are living. No body is responding to customer's mails.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 05 Nov, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
The worst company in online shopping
Posted by Subuhath Fathmath on 05 Nov, 2014
Ordered
Home Appliances
They take order, collect payment and after that absolutely now no news. when you complaint they will send stock responses saying will resolve the issue in 24-48 hours. i have received these messages 7 times over 21 days. the dont update. even mails to their CEO & COO kunal bahl and rohit bansal produce no replies or response.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Worst Service and Ordered Item not delieverd
Posted by Namitha on 05 Nov, 2014
Ordered
Mobiles & Accessories
Made a big mistake of placing order at Snapdeal without reading above complaints by so may customers like me. My order ID 3311545493- Placed order on 23rd for a land-line phone. On 24th They mailed as Item is shipped. Till now i have not received the ordered item. Customer care is worst! all they know is that we have shipped item- and they say estimated time as it will be delivered within that time and there is absolutely no tracking system that gives details on where exactly the courier is. Without any intimation one fine day they changed the estimated date from 1st of Nov to 7th of Nov. For placing order for such a pathetic website- I am trying to continuously track my order and the pathetic courier company which says Item is sent to hub, if we contact courier hub, they say we have not received any such courier. And today when I track status - they are displaying as Consignee not available. Guys when did you try to deliver? there was no attempt made for delivery. Stop fooling people. Pathetic website Snapdeal and Pathetic Customer Care and a very bad and worst courier company! All of the people who are reading this complaint, I requested you Don't place order with Snapdeal- You will never get an item you ordered for! More than that what mental stress I am going through from last 13 days for tracking my order- nobody esle should go through. Will Suggest using Flipkart who delivers the item on said item or much before promised time. So Don't go for price comparison. Even though there is small price difference- Its better to place order at Flipkart rather than placing order at such fraud company Snapdeal!
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Worst customer service ever
Posted by Rangarajan on 05 Nov, 2014
Ordered
Others
Hi, On 17th Oct 2014 I ordered an umbrella combo (Order # 3235783849). The expected delivery date was 27th October. Till today (5th Nov), the product has not reached me. The status continues to show the packet was shipped on 21st October. Repeated calls to the customer support has been of no use. They keep saying the complaint has been forwarded to the "concerned team". Sending emails has also been of no help. Sadly I paid upfront for this order, instead of choosing COD. It is shocking that companies such as this get heavy funding from investors! -Rangarajan
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Pathetic Customer Service & Poor Delivery
Posted by Hari R on 04 Nov, 2014
Ordered
Tablets & Accessories
I order a tablet (Order id : 3365145165) on 28-Oct-2014. They promised shipment in 1 business day as per their website. The order was booked but the shipment was not happening. When I called to cancel the order after 3 days, they refused to cancel the order stating the seller has already invoiced. When asked for status of delivery they had no clue on what is happening and gave standard reply , your issue will be resolved in 24 to 48 hours and core team (not sure if there is one) is working on the same. Surprisingly, they shipped the item on 3rd day since Trustpay covers for items not shipped beyond 3 days. They sent me a courier name called EWINGS which even google cannot find their whereabouts. SD gave me all invalid contact details so that you do not know the status of your order. The initial delivery was promised on 3-Nov-2014 and on 4-Nov-2014, this was revised to 8-Nov-2014. Still I can neither cancel my order nor know the status of shipment. Just wait , wait and wait for things to happen on its own since there is no customer service or any escalation process with snapdeal. Even writing emails to their CEO/COO doesn't help , looks like they are used to these kind of complaints and just ignore it.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 04 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Pathetic - Snapdeal is a looter
Posted by Vijay Birur Rajashekar on 04 Nov, 2014
Ordered
Others
I placed an order on 2nd Oct. The expected delivery date was around 14th Oct. Waited for another week.. Got frustrated and canceled the order. Its been 3rd Nov and those scoundrels are not returning my money.. There is no response for the tickets raised.. Un imaginable that these cheaters are looting peoples money..
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
A group of useless fellows formed snapdeal
Posted by on 03 Nov, 2014
Ordered
TVs, DVD Players
I've ordered a TV in snap deal(order id: 3251132797) on October 19th. expected delivery date was on or before 28th Oct. I didn't get that product. without any intimation they changed delivery date to Nov 3. It's november 3 today they cancelled the order with out asking me. contacted customer support so many times. almost they raised 10-15 tickets on priority basis. and there is no update. they assured thrice for a call back from their supervisor. I didn't receive any call from them. they are not giving any info about refund. I think they should shutdown their business. and should go for some begging kind of activities. they are unfit for any business.I could say every one in snapdeal is an useless element. for customers. if you don't want to waste ur time don't order anything from snapdeal. they are the cheapest people having cheapest attitude. it's not allowing me to put ZERO rating. but my rating is always ZERO. friends dont go for snapdeal.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Item not yet received and delivery guy responding rudely
Posted by Meenakshi Talwar (Anamika) on 03 Nov, 2014
Ordered
Others
I have shopped online in many websites and i have faced no issues with them. The items ordered takes a lot of time for delivery . The delivery guy responds very rudely. It is very annoying when they cant treat customers well.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 03 Nov, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Good product selection and offers but pathetic delivery service
Posted by Vijai Simha on 02 Nov, 2014
Ordered
Computers & Accessories
Books
Over the past couple of years, I've significantly towards online shopping and have used Amazon.in, Flipkart, Snapdeal and Infibeam many times. In terms of product selections, I find Amazon, Flipkart and Snapdeal on par. Snapdeal is probably the worst when it comes to deliveries. They really need to sort their logistics related aspects out. I've had multiple occasions that were significantly delayed beyond expected timelines. And issues are not sorted out fast enough even after issues are escalated to their helplines. Another negative for Snapdeal, is that getting to their helplines is not easy. Their helpline numbers are not easy to get to from their website. I find Flipkart and Amazon.in, significantly better in terms of delivery times, predictability and accessibility of customer care.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Item not yet delivered and irresponsible customer service.
Posted by Suresha Banjan on 02 Nov, 2014
Ordered
Home Appliances
I bought an LG Refrigerator from Snapdeal.com on 11th. Estimated delivery date was 20th. However the item is not yet delivered in spite of my repeated calls, complaints and email. I request the Police Commissioner of Bangalore and Delhi to 1) Register a suo motu case again Snapdeal considering the large number of complaints by customers. 2) Arrest Snapdeal CEO Kunal Bahl and freeze his bank accounts. Also freeze Snapdeal bank accounts. 3) Ban Snapdeal from accepting new orders until over due orders are delivered. 4) Cancel trade license of Snapdeal for cheating the public. Suresha B. Bangalore
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Very bad experience with snapdeal
Posted by Abhishek Singh on 02 Nov, 2014
Ordered
Others
I ordered a revolving chair from snap deal Order no 3178111474 which they delivered via bluedart on 24th October 2014. When I opened the parcel I found the central metal rod also called hydroulic missing. I immediately informed snap deal regarding the same on phone and was given aRequest #10878090 . Now it's nine days and only mail I got from them was "please mail us the photographe of the product you received to which I responded in next 20 minutes. There is no response from there side before or after that. I had called them a number of times but every time it's the same answer "our team will respond to you in next 24 hrs either by mail or phone" but nothing happens. Call again and they say we are keeping it on high priority and you will definitely get a response in next 24 hrs. Call yet again for a prefabricated answer of keeping you on a even higher priority(I myself don't understand what it actually means and I am sure neither snap deal understands it). The situation is such that leave apart reassurense of getting product replaced or returned it, I have not been able to talk to a responsible person in last 9 days. This type of behaviour defeats the whole purpose of online shopping for ease and saving time. I am highly disappointed and will not recommend any one to go for snap deal. Abhishek singh
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Very bad experience with snapdeal
Posted by Abhishek Singh on 02 Nov, 2014
Ordered
Others
I ordered a revolving chair from snap deal Order no 3178111474 which they delivered via bluedart on 24th October 2014. When I opened the parcel I found the central metal rod also called hydroulic missing. I immediately informed snap deal regarding the same on phone and was given aRequest #10878090 . Now it's nine days and only mail I got from them was "please mail us the photographe of the product you received to which I responded in next 20 minutes. There is no response from there side before or after that. I had called them a number of times but every time it's the same answer "our team will respond to you in next 24 hrs either by mail or phone" but nothing happens. Call again and they say we are keeping it on high priority and you will definitely get a response in next 24 hrs. Call yet again for a prefabricated answer of keeping you on a even higher priority(I myself don't understand what it actually means and I am sure neither snap deal understands it). The situation is such that leave apart reassurense of getting product replaced or returned it, I have not been able to talk to a responsible person in last 9 days. This type of behaviour defeats the whole purpose of online shopping for ease and saving time. I am highly disappointed and will not recommend any one to go for snap deal. Abhishek singh
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Ontime Delivery
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I would not shop here again
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Worst customer service ever seen..in my online shopping history.....it's big mental torture
Posted by Reddy on 01 Nov, 2014
Ordered
Tablets & Accessories
Hi I ordered Lenovo A7-50 ( order Id: 3325584605) Id on October-24th that time you provided expected delivery is 29th October. Again you changed delivery status saying expected delivery is 5th November. This is the worst online shopping exp for me since last 8 years of shopping.i lost hope on snapdeal and worst customer service I have never seen this.your Ives system is the one which gives wrong time count and you keep for hours in waiting and losing our pocket money for just to find out our product status. Please change or correct your IVRS system and solve issues on priority basis. As I wanted to give this as birthday gift after waiting almost 9 days still no tracking status. And keep on changing expected I never buy any product even if they sell huge offers..
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Ontime Delivery
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I would not shop here again
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payment portal should be blocked for Snapdeal
Posted by Piyali Banerjee on 01 Nov, 2014
Ordered
Books
The worst or I should say fraud online store its been More then 15 days I haven't received my product the courier service Red express customer care never answers call neither deliver product.. The worst part I have already made payment by netbanking instead COD. I called customers care and the executive says we cannot Help you when I asked for supervisors she disconnected the call stating call the CEO we don't care and we are busy.. I don't understand they are busy with what No one called me neither I know where is my product. I would suggest you all don't order anything from Snapdeal and as suggested by customer care I will escalate to CEO and see if he cares meanwhile will try to raise dispute to payment gateway.. Such a bad experience with Snapdeal... I don't have option to rate this review 0 bcoz Snapdeal don't even deserve 1 rating for such a bad customer care delivery service.
Overall Experience
Ontime Delivery
Product Authenticity
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I would not shop here again
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Snapdeal
Posted by Snapdeal on 31 Oct, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Pathetic buying experience - Refund still not done 2984216920
Posted by Vijay Birur Rajashekar on 31 Oct, 2014
Ordered
Others
Friends, dont ever buy anything from snapdeal.. I placed an order 2984216920 on 2nd Oct 2014.. They did not bother even to attempt a delivery till 29th Oct. Called them up many times, mailed them.. but no reply. The worst mistake I did was to pay it upfront instead of choosing CASH ON DELIVERY. Even wrote mails to ceo@snapdeal.com and coo@snapdeal.com. None of these junk guys are bothered.. They are all waiting to loot our money.. Looks like snapdeal has adopted a new business model where in it delays the delivery, blocks customer money till the customer cancels the order.. it might invest this money somewhere else till the customer asks for a refund.. With all these tortures, I have cancelled the order and just waiting for my refund. I will make sure, I continue to educate people about people about NOT BUYING form snapdeal.
Overall Experience
Ontime Delivery
Product Authenticity
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I would not shop here again
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Snapdeal is a name of FRAUD, SHAME SHAME …!!!
Posted by Deepak Jain on 30 Oct, 2014
Ordered
Mobiles & Accessories
Home Appliances
Others
Snapdeal is a name of FRAUD that not only cheats you for your hard earned money but also give you a lot of tensions with the ordered product. You place the order, make the payment, and then forget that you ever had that money with you because Snapdeal never bothers if at all you get the couriered product or not. You keep waiting for the courier to come, keep contacting them with tracking number, keep writing mails, keep calling their numbers, and keep making a fool of yourself, but you will never get any good response nor the product. After many weeks, if at all you be fortunate enough to get the package having your product, you find it faulty. Now when you ask for a refund, they give SD-Cash but do not refund your money to your account or credit card, means, even if you do not want, you will have to make another purchase with them and buy another tension of writing mails, making calls and tracking your courier of another faulty product. These people have no SHAME on their act of fooling people in name of rubbish discounts. I will simply advice people NOT TO GO WITH SNAPDEAL for any purchases. FlipKart and EBAY are much better to deal with. SNAPDEAL SHAME SHAME …!!!
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 30 Oct, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Please never buy anything from snapdeal wrost service i had ever seen
Posted by Ashwani Vashisth on 30 Oct, 2014
Ordered
TVs, DVD Players
My friends told me that why are you ordering from snapdeal if there is flipkart and amazon but i dint take them seriously but now i regretting that why i choose snapdeal. So dear all i personly req. to you please choose any one instead of snap deal.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Never buy from snapdeal
Posted by Shahzad Zaka on 29 Oct, 2014
Ordered
Mobiles & Accessories
Others
I have placed order for Ray-Ban Eyeglasses and I Phone 5 s vide order numbers Order ID : 3297717835 and Order ID : 3272071304 - the order despatch and deliveries are extremely erratic - website of Blue Dart shows estimated date of delivery which is neither maintained not updated - I am yet to receive delivery of both the orders - In fact your call centre gives replies which is neither convincing nor settles any issues - the blue dart numbers that you give are never answered and one number is starting with 1860......... is not correct. My order of Ray-Ban on the Blue Dart DHL site is still showing 24th as the estimated delivery date which has not been received even while writing this email. Feel sorry that I placed orders on Snapdeal
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Worst Service
Posted by Sabariraj on 29 Oct, 2014
Ordered
Mobiles & Accessories
No delivery on commit date. When I check with support they mentioned, we are already shipped check with package service. I order with snapdeal not with package service. Delivery on time is snapdeal responsibility. I wont order any more in snapdeal
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Worst E- Commerce website ever!
Posted by Swetha on 28 Oct, 2014
Ordered
Home Appliances
Two months ago i purchased dress material from this so called online shopping portal and received a different one from website and i returned. My order number was 2666040733. In spite of multiple mails , they never did NEFT transfer to my account but just gave SD cash of Rs.1039 I was forced to purchase other dress after a month 2750478036 and surprisingly after placing order they sent me a mail with different price stating that i have pay remaining money as COD after using SD cash. Owing to this cheat from them i had to cancel order again. Later i ordered Water fountain and Gem tree in 2933325340 using Sd cash.Water fountain reached me after 26 days in completely broken condition and they are sending wrong crystal gem tree in spite of going for product exchange thrice. For broken water fountain, they gave again SD cash , last week i order 3320795003 and after placing order after 5 days my order was cancelled and again i got SD cash in account. I have sent so many mails with my account details for NEFT transfer but no executive responded till date. These goons doesn't have any genuine products and want to waste customers time and money.They must shut their company. I never experienced such frustrating experience with Jabong, Flipkart .
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Worst service
Posted by Nivedeeta Nar on 28 Oct, 2014
Ordered
Mobiles & Accessories
I would like to suggest one thing to snapdeal dealers.Your third party delivery service named "Delhivery" is the worst courier service I have ever seen.Stop delivering your products using this delhivery courier service.Their delivery status remains same for 2-3 days and then they somehow manage to deliver the product on the expected delivery date that too after calling them multiple no.of times.Also the customer response which they give on their customer care no. is worst. Snapdeal, please change your delivery options else we will have to change our online shopping destination. One more thing that I would like to highlight here is.initially when I was booking my mobile back cover, estimated delivery date was 21/10/14 however post booking it was displayed as 27/10/14. Update: Delivery date of my product was 27/10/2014 however i have still not received any product neither have i received any response on call from both the ends i.e snapdeal as well as the Delhivery courier service. When i called up Delhivery guys yesterday they said hopefully it will take 48 more hrs that too not sure.They charged extra 30 rs as delivery charge but still such a bad service.Also customer no. is busy all the time , so there is no way to contact them and delivery status is not updated after 23/1014 on their website. When i called snapdeal customer no. even they said that i will have to wait for next 24 hrs and that too not sure they will be able to deliver product or not.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 28 Oct, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Snapdeal - Snap for ever. Nener Ever Snapdeal
Posted by Subuhath Fathmath on 28 Oct, 2014
Ordered
Others
The Snapdeal team is highly unprofessional. Chek this out, just call their call center and you will realize what I am saying. At any point in time they would have around 100 callers waiting! This means there are so many clarifications that customers have. After a long time if you get to a chance to speak to customer care, he or she will be rough and uncivilized. Instead of trying to resolve the issue they talk Legal stuff. The team does nothing to deliver on time. and if delayed they take a don't care attitude. Though a unprofessional approach in India is not unusual, I see many ethical groups trying to improve on this. Snapdeal cannot even manage the Couriers they have tied up with. I have seen several complaints on this on the net. I will never never go back to them. After all I don't want to make them the first Online Company to go profitable using these means and galloping people's hard earned money.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Pathetic Delivery Service
Posted by Annie on 27 Oct, 2014
Ordered
Others
I placed an order on 15th Oct, 2014 and haven't got my order yet (27th Oct, 2014) . I spoke to Snapdeal, they sent me a Blurdart AWB number, when I tried to check the status, it said invalid AWB number. I was shocked to see how can they send me an invalid AWB number just for the sake of sending one and keep the customer quite for the meanwhile. This is strange and weird. This was my 2nd attempt of buying something on snapdeal. I had the same experience earlier, still I thought lets try this time. Its all the same kinda experience. If I had placed an order with Flipkart, I would have already got it by now. Flipkart is way too sincere in terms of delivering the products. Highly disappointed with Snapdeal.com.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 25 Oct, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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very late delivery
Posted by Dharmang on 25 Oct, 2014
Ordered
Others
i have purchased and done my online payment on 13/10/2014 and this is 25/10/2014 and still i haven't received my item. they have shipped my item through delhivery courier company which is very famous for their very very bad and late service. my order number is 3173565323. if i have purchased this item on flipkart, i got this item on maximum of fourth day. very very bad purchasing experience.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Get well soon snapdeal
Posted by Abhi on 22 Oct, 2014
Ordered
Others
Your retailers and courier companies are not up to the mark.It takes ages to deliver a product even in metro cities.No accountability.Just look at flipkart.They have dedicated retailer and courier company:WS retail and ekart logistics.You people can never compete with them.
Overall Experience
Ontime Delivery
Product Authenticity
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I would not shop here again
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very late delivery (flipkart more better)
Posted by Pool Tour on 21 Oct, 2014
Ordered
Computers & Accessories
Others
snapdeal gives old products and the dilevery was very late it took 8 days for shipment to arrive at my home and the product was not at gfood state please snapdeal improve your delivery
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 20 Oct, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Very bad service of snapdeal
Posted by Rajan Tiwari on 18 Oct, 2014
Ordered
Home Appliances
i am from bilimora gujrat.i give a order at 08 / 10 / 2014.snapdeal give my order delivery time at 15/10/2014.but i not recieve my order at 18/10/2014. and snapdeal costomercare is always busy.then not talk with me by phone.my order current location givving by courier in surat from last 2 days. i told you surat is just 60 km from bilimora.very bad service of snapdeal courier.flipkart service is best.
Overall Experience
Ontime Delivery
Product Authenticity
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I would not shop here again
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VERY BAD EXPERIENCE OF DELIVERY
Posted by Neha Sharma on 18 Oct, 2014
Ordered
Computers & Accessories
Others
If any body ever want to make a purchase online DONT EVER PREFER THE SNAPDEAL, I have Very bad experience with snapdeal to shop online. They are making fool of people. Never meet their commitments. I have ordered a Philips product (Order no 3151483824 ) on 12th oct 2014 on Noida address. They give me the delivery date 18th oct 2014. And when I followup with their courier ECOM than I come to know that snapdeal handover the product to courier ECOM on 16th oct 2014 in Ahmedabad. I have so many followup with snapdeal and ECOM but both are saying different thing. As per snapdeal they told me to rec this product by 18th oct but Ecom said they Cant deliver this. As per ECOM they can’t deliver this on 18th oct. they will deliver it after 20oct 2014. I have ordered many times from Amazon And Flipkart. Their delivery is awesome. The product arrives in two or three days. However I tried Snapdeal.com for the 2nd time and unfortunately they use to take minimum 10 days. NEHA SHARMA
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 18 Oct, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
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I would shop here again
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Incomplete Order received - No response after complaint
Posted by Kishore B on 18 Oct, 2014
Ordered
Computers & Accessories
I had ordered a HP 110-216ix Desktop (i3 3240T/2 GB/500 GB/Ubuntu) from Snapdeal on 27th Sep 2014 through Order 2942217472. Snapdeal sent me a message that one or more items from my order is shipped in a package by Bluedart Road transport. I received this package on 4th October, but to my surprise it contained only the desktop CPU, keyboard & mouse. It DID NOT contain the LED Backlit Widescreen monitor mentioned in the product description at Snapdeal. Also the carton as well as the computer CPU was damaged. I lodged a complaint on the Snapdeal and attached the pictures of the damaged box, damaged CPU and the pictures of the webpage which had a description of what all was supposed to be in the package. Snapdeal representative called me on 8th October and after collecting the information from me, she informed me that they would investigate the matter about the missing monitor. However, there has not been any communication from Snapdeal since then. I have written emails to help@snapdeal.com there has been NO RESPONSE to my emails too. I have made 2 calls to Snapdeal since then & all they say is that they are investigating. I am sitting with a physical damaged product & on old monitor despite paying Snapdeal for a NEW product The last agent told me that they are investigating and will send me the monitor. But there are no timelines. I am surprised with Snapdeal & very unhappy with the way Snapdeal is treating me after taking money for the complete order. Its very surprising that they have not even spoken about replacement or compensation of the damaged product.
Overall Experience