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Snapdeal Reviews
49% would shop here again
BASED ON 707 REVIEWS
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Showing 707 user Reviews
Very disappointed..seems nightmare started
Posted by Arvind More on 24 Apr, 2015
Ordered
Mobiles & Accessories
I ordered a karbonn sparkle V android one from snapdeal on April 17, 2015, I received the order on April 22, 2015. When I went home, Since battery was charged, I charged it to 71%, closed the charging and went to sleep. When I woke up in the morning, the battery drained upto 18% on its own, without any process running on it. Since it was shocking for me, I, immediately raise a return and refund request on snapdeal page (April 23,2015) (The item is covered under trust pay, 7 days return- no question asked guaranty). After that, I received a reference number of my request and no conversation after that. Then I myself contacted their customer care to listen usual answers - requesting you to go to service centre and like....I would like to ask snapdeal, you want me to go to service centre to repair a faulty new brand mobile after paying money immediately. I told I want to return this item and get refund, then the representative told you will receive a phone call within 48 h and I am still waiting for that. Thereafter also I made almost 3 calls to customer care snapdeal... and heard the same answer. I think this should not be the way to treat customers... when a piece is faulty you should refund it immediately ..this is courtesy Now tell me what should one do in such situation... stucked with this... Snapdeal should follow amazon practices - how simple and customer friendly amazon policies are
Overall Experience
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I would not shop here again
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Worst site I ever used.
Posted by Mayank Kankane on 24 Apr, 2015
Ordered
Others
I have bought some Jewellery . out of these three one is damaged and other 2 have a price tag and the worst thing is Price tag have just half price on which they sell this product to me . then I called there customer Support but this service is also not good. Their site also having many technical problem like I got the product and on same day I raise a ticket for replacement but their site says that "7 days return period has ended" Please never use this site.
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I would not shop here again
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Totally unhappy with the service
Posted by Subhrangshu Roy on 23 Apr, 2015
Ordered
Others
I will never recommend any one to go for snapdeal. They are simply ignoring my request since 1.5months to install the bed. I have been requesting them to install my bed which was there in the same package of product. But unfortunately they didn't provide me any support regarding that installation service, not even they sent me the screws in the parcel, instead they are delaying the service. Still we are sleeping on the floor. This is the result of trusting one brand. I would like to suggest them to smooth the process instead of hiring big fat endorser. Thanks
Overall Experience
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I would not shop here again
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Bad Experience
Posted by Nitesh Rana on 17 Apr, 2015
Ordered
Others
Guys i would like to inform you the bad experience with the courier service Go Javas is not good they didn't response properly. i talking the followup almost three day for my ordered ,I have ordered the item 11 April 2015 but still i am not received my item, 15 April i got the call from courier guy and tell him i am not at home please came tomorrow before 4 PM. but his not come and canceled my order him self and update his record the customer has canceled the order, I taking the regular followup with courier company Go Javas and tell them timing again i have call so many times to snapdeal they said you item will delivered on 17 April 2015. But that day i am waiting for my order but not received when i was out of the house for going to home around 5:30 PM after waiting at-least 1:30 Hour but the guy who not coming that why my office cab is moved without pickup me because of that i have reached the office almost 1:30 late just because of “MISCOMMUNICATION” this is very bad experience from snapdeal and the useless courier service.
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I would not shop here again
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Snapdeal_CST
Posted by Snapdeal on 14 Apr, 2015
Ordered
Others
Dear Abhishek Ghatode, We sincerely apologize for the inconvenience. Hope your issue has been resolved. In case, you are still facing any concern, please write to us at help@snapdeal.com. Thank you for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
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I would shop here again
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sdfsad
Posted by Ancur Sharma on 10 Apr, 2015
Ordered
Gaming Consoles & Accessories
sdfasdf
Overall Experience
Ontime Delivery
Product Authenticity
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I would shop here again
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Snapdeal_CST
Posted by Snapdeal on 10 Apr, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
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I would shop here again
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Snapdeal Cheats Consumers
Posted by Samarth Shastry on 09 Apr, 2015
Ordered
Mobiles & Accessories
I had ordered for Brand NEW Apple IPhone 6 Plus 16 GB Gold on 7th April, 2015. But I have been delivered a USED (SECOND HAND) IPhone 6 Plus 32 GB Gold on 9th April, 2015. The Box and the contents of the product also do not match. The Box mentions the content as IPhone 6 whereas it actually contains IPhone 6 Plus. The warranty expires on September 18, 2015 whereas I was promised 1 year manufacturer warranty. The Home Button is also loose. The box contains no user guide booklet and apple stickers. This was the first time i ordered something from Snapdeal.com and have had a very bad experience. I feel cheated. I want the promised Brand NEW IPhone 6 Plus 16 GB Gold.
Overall Experience
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I would not shop here again
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Snapdeal_CST
Posted by Snapdeal on 30 Mar, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
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Product Authenticity
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I would shop here again
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mother of all the worst products..
Posted by Jayasurya Rocks on 30 Mar, 2015
Ordered
Home Appliances
I bought 3 to 4 item in snapdeal.. it doesn't look like the product what has shown in the picture of their official website. full of fake.. duplicate.. broken... second hand products.. so if anybody wants to buy something, don't ever think of snapdeal.. even don't keep this as your last option..
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I would not shop here again
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Unacceptable delay in processing refund
Posted by Ashutosh Singbal on 25 Mar, 2015
Ordered
Others
I had placed order no 4842700917 on 8/2/2015. The amount was deducted from my Mobikwik wallet account but order had failed. I have been following up with Snapdeal from more than a month now & still the refund is not processed. Every time I call up the customer care the standard reply is "Our team is working on the issue & it will be resolved soon". Finally I received reply on 14th March 2015 that the refund will be processed to my online wallet account in 5 -7 working days. It has still not got credited. I have been shopping on so many other sites & even new start-ups are processing refunds within 2-3 days. This kind of delay from Snapdeal is totally unacceptable. I regret my decision to purchase from this site.
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Product Authenticity
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I would not shop here again
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Snapdeal_CST
Posted by Snapdeal on 25 Mar, 2015
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
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I would shop here again
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Pathetic Service from Snapdeal.com, No one knows whats going on in the company
Posted by Abhishek Ghatode on 24 Mar, 2015
Ordered
Home Appliances
My ORDER NO.: 5339965470 I placed an order of a mini desert cooler. first they sent me a wrong product and when I placed a replacement request. there is no reply from them at all. And their customer is not even bothered to call you back. why is my order is not yet shipped? Its is packed by seller on 20th march I called to customer care on 21st of march and they said they will escalate my problem and update me in 48 hrs. after 48 hrs I haven't received any call from Snapdeal. when I called again I was told that it takes 3 working days to get answer from Logistics department. Fine . . . . today is 24th march and when I called their customer care again I got the information that it is not yet shipped. And it will take another 3 DAYS to Resolve the problem and they will ESCALATE the ISSUE. . . . .(Seriously, 3 more days) Today I spoke with supervisor, She told me that their logistics department gets lots of mails and it is difficult for them to answer them in that time frame . . . . . "3 days are not sufficient for their Logistic department" Does that mean their Logistics is soooo pathetic that they do a lot of mistakes that they can't even answer the emails OR THEY ARE SO CARELESS THAT THEY ARE NOT BOTHERED TO REPLY FOR SUCH QUERY? When ever I call and ask them about my Issue they tells me It is not yet shipped.Guys I can see the status online. I wanted my issue to be resolved for that only I called customer care. I started feeling that I cant trust snapdeal.com, because its been 5 days and no one is able to resolve the issue. I never ever got such hopeless service from flipkart.com or ebay.in. you guys are Pouring money in Marketing but if you cant even keep your customers happy, then how will you get repetitive customers and your new customer acquisition cost will go higher with every mistake your representatives make Never ever ever pay them before you check the product
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I would not shop here again
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Snapdeal
Posted by Snapdeal on 23 Mar, 2015
Ordered
Others
Dear Abdullah, We sincerely apologize for the inconvenience. Hope your issue has been resolved. In case, you are still facing any concern, please write to us at help@snapdeal.com. Thank you for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
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I would shop here again
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Snapdeal
Posted by Snapdeal on 18 Mar, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
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I would shop here again
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bad experience in snap deal
Posted by Thirumal Dharmalingam on 17 Mar, 2015
Ordered
TVs, DVD Players
I ordered one Micromax Tv 40 Inche, First the shipment date changed from 6 march 2013 to 11 March 2013, My ordered item delivered on 16 March 2015 through Fedex courier. I fell very bad nearly 10 days, they did not deliver as per schedule, so i request all to do not purchase any items through snap deal. This is my bad experience. I had wasted my time and tension. always they replied as sort out your item. Regards Thirumal.D
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I would not shop here again
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Snapdeal_CST
Posted by Snapdeal on 17 Mar, 2015
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
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I would shop here again
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Snapdeal is fooling and Trapping custmers by doing frauds.
Posted by Mskhurana on 16 Mar, 2015
Ordered
Others
Snapdeal is fooling and Trapping custmers by doing frauds. Here is how it does: 1. Snapdeal shows an attractive deal in which Cash on Delivery will be an option, 2. Once you order the item, they send you wrong item which is quite cheaper. Either you accept this wrong and cheap item (fooling process ends here) or will have to return the item. 3. If you don't accept item and return it back to them, they credit the amount in your snapdeal account. Means you will have to buy another item from snapdeal. 4.If you complain to snapdeal about it they make you to wait for a very long time for resolution and afterwords give you irrelevant answer which does not solve your problem This is what was happen to me while I purchased Stop Shoppers Self Defense Security Telescopic Folding Stick -black Color, size 26 Inches but they supplied smaller item (size 20) through my order number 4820148267. Please beware of snapdeal's frauds!
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Ontime Delivery
Product Authenticity
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I would not shop here again
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Snapdeal
Posted by Snapdeal on 12 Mar, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
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Ontime Delivery
Product Authenticity
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I would shop here again
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Poor Service.. Site should be banned
Posted by Daniela Della on 12 Mar, 2015
Ordered
Others
From my personal experience, Snapdeal is by far the worst online shopping site. I had sent a request for reverse pick up because i wanted to return a pair of shoes which i ordered. The call executive told me that blue dart courier would come and pick up the product within the next two or three days and i have been receiving messages from snapdeal assuring me of the same. But so far it has been a month and i havent seen a trace of any snapdeal courier at my doorstep. I regret having bought any thing from Snapdeal. They are very unprofessional and the call executives are also very rude!!!! I will never ever ever shop from SNAPDEAL ever again in my life. It has really left a bad taste
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I would not shop here again
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Best online shop
Posted by Chethan Aleki on 10 Mar, 2015
Ordered
Mobiles & Accessories
Computers & Accessories
Others
Good products in best price
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Snapdeal_CST
Posted by Snapdeal on 28 Feb, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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SnapDeal is fake deal
Posted by Kishor Kumar on 27 Feb, 2015
Ordered
Mobiles & Accessories
SnapDeal provides higher discounts(50-70%) only to draw attention of the customers and they even use fake promotion/offers for this, and cancel the order later on even after positive verification(but they may give any stupid reason). On 13th February 2015, there was an offer for Samsung Galaxy Note 3 for Rs 8652 for many hours, and almost 100-150 orders were placed my colleagues. Later, they cancelled all these orders, same was the case for a laptop with 60-70% discount offer. Now, people are left with 2 options: 1. Order as many items and later on don't receive it(returning them favor in their own style) 2. File a case in consumer court But such companies must be taught a lesson for sure. #SnapDealFakeDeal
Overall Experience
Ontime Delivery
Product Authenticity
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I would shop here again
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Snapdeal
Posted by Snapdeal on 26 Feb, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
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Ontime Delivery
Product Authenticity
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I would shop here again
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Review on Snapdeal.com
Posted by Mukul Manohar on 26 Feb, 2015
Ordered
Others
Dear reader, You should not go with Snap deal. I had very bad experience with it. Few noticeable points. You will get confused while making order. They will charge shipping charge even after aying it free. You will get your product late. You will have to expense and make many call track your shipment. Mukul
Overall Experience
Ontime Delivery
Product Authenticity
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I would not shop here again
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Snapdeal_CST
Posted by Snapdeal on 23 Feb, 2015
Ordered
Others
Dear Porchelvan, Thank you for contacting Snapdeal.com. While Snapdeal strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Snapdeal may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. Snapdeal will have the right to modify the price of the product or service and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Snapdeal cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made. http://www.snapdeal.com/info/termsOfSale Yours sincerely, Team Snapdeal
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waste of time and money
Posted by Gautam Sharma on 21 Feb, 2015
Ordered
Mobiles & Accessories
very bad company. i dont want to come here
Overall Experience
Ontime Delivery
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I would not shop here again
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Snapdeal Cheating
Posted by Porchelvan on 21 Feb, 2015
Ordered
Computers & Accessories
I have ordered the Apple (MGX92HN/A) MacBook Pro Notebook (4th Gen Intel Core i5- 8GB RAM- 512GB SSD- 13.3 Inches- Mac OS X Mavericks) (Silver) 2015-02-21 04:29:01 Your order is confirmed 2015-02-17 10:49:36 You order is successfully placed 2015-02-17 10:49:36 Your order is under process by the seller 2015-02-17 10:49:36 Your order is being verified 2015-02-17 10:48:09 and amount detected from my account. I got the mail on 21st Feb as follows: This email is regarding your Order no 4977790948. You are receiving this notification because one or more items in your order have been cancelled due to non-availability of stock with our seller. We, at Snapdeal, deeply regret the inconvenience caused to a valued customer like you, and extend our heartfelt apologies. If the product non available you should not accept the order right. This is kind of cheating after 4 days. I would like to inform to people don't ever buy any product with SNAP DEAL.
Overall Experience
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I would shop here again
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Snapdeal
Posted by Snapdeal on 14 Feb, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
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Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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very bad company
Posted by Gautam Sharma on 14 Feb, 2015
Ordered
Mobiles & Accessories
i am purches 2 mobile. snaldeal is very bad cmpny . i m never trust on snapdeal . its very bad experience. i never purches from snapdeal. its give me old one piece.
Overall Experience
Ontime Delivery
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I would not shop here again
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snap deal cheated me
Posted by Manish Ray on 13 Feb, 2015
Ordered
Gaming Consoles & Accessories
i brought 35000 gaming console from snap deal. I pay 100 more to next day delivery. they delivered me next day but after unpacking i found it defected broken every were.I request for replacement they pick ps4 . but now no one is answering when i get my order in spite of i had chosen express delivery. no one is answering properly. now they are not cancelling my order either nor telling me exact date when i receive my order. my request to all of you don't buy expensive items from snap deal worst experience ever.. beware snapdeal.com will be your biggest nightmare .
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 09 Feb, 2015
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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WORST / FRAUDULENT ECOM PLAYAER - STAY AWAY
Posted by John Thomas on 08 Feb, 2015
Ordered
Others
I always had soft corner towards Desi companies and as a result bought some items as gifts for my relatives from Snapdeal as well. When I bought four Eveready 7W LED bulbs first time, they have delivered the product in my village address but without announced freebies (8 Nos of Eveready Alkaline Batteries) and when complained gave paltry INR 100 as compensation in the form of SD cash. My product review was simply deleted by Snapdeal team in an attempt to attract innocent potential customers with all positive comments. I thought it was a mistake by the supplier only and ordered another six Eveready 7W LED bulbs delivered to a town address in my state. Later on, I came to know from my relative that 12 Alkaline freebie batteries were not delivered by Snapdeal. For the second time I have lodged complaint and they have simply rejected my complaint stating that customer should lodge complaint within 7 days. I will never recommend Snapdeal and the appropriate name should be Snatch Deal. Writing on the wall is clear - Snatchdeal will perish in the long run thanks to its own deeds. Good for efficient desi and videshi e com players and bad for straight forward PE investor like Ratan Tata.
Overall Experience
Ontime Delivery
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I would shop here again
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worst ever shopping service
Posted by Tarun Rana on 06 Feb, 2015
Ordered
Mobiles & Accessories
Tablets & Accessories
I purchased three products from the snapdeal i;e 2 cellphones & 1 tab. Issue with one cell phone has been resolved but having issue with the other products i;e tab & one cellphone(micromax fun a93). my main issue with my micromax now you delivered the wrong product as i ordered the black one but i got the black and i paid for the black one. The cost of white one is less than that of black with approx RS 400. I have already sent a mail to you regarding the issue but i am not getting my problem resolved. I contaced 4 times but not getting to any result. So i need the results as soon as possible otherwise i have to look for another option.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 31 Jan, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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WORST AFTER SALES SERVICE
Posted by Ajinkya Marathe on 31 Jan, 2015
Ordered
Mobiles & Accessories
Hi, Order No. 4549826025 I purchased Nokia X dual sim phone on the 21st Jan 2015 for my father at Rs 3999, I know the phone was quite outdated but I wanted it just because of its large font display. On the other websites the price was around Rs 4600, Just to save Rs 600, I screwed up my dad's expectations on this phone purchased from Snapdeal. Issues in the phone are: The ambient sensor is not working, The 'double tab screen wake up' function is not working, The earphone is'nt working, If you connect any other earphone in the phone the volume is so very low, So to troubleshoot it I reset the device and checked, It did not work. Then, as requested by snapdeal been to Nokia care in Marathalli, Bangalore wasting my office time, The service centre person said you can keep the phone for service and come after 2days, I said its okay give me back the phone, Then I thought when snapdeal is giving me 7 days return( No questions asked they said) Why are these people sending me mails to visit the service centre again and again. Their customer care says we have taken a complaint and we'll revert back again, The revert which I get on the mail is visit the service centre, I mean like What the hell dude?? They dont even have guts to call me and resolve my issue. They just have a template which they send to every customer to go to the service centre and get it serviced. I wont say that I'll go to the consumer court for this issue, I know these people wont give a damn and nothing will resolve in the consumer court too. Trust me snapdeal you people are highly pathetic. Let me tell you even I'm not gonna shop anything from your website again and will even tell my friends and colleagues not to buy anything from snapdeal. Your tagline should be "Bachatay Raho aur Faste Raho" . Good buy and don't reply to this mail by saying Contact help@snapdeal.com, That will prove you guys are dumb.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 30 Jan, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
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I would shop here again
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Extremely poor customer service
Posted by Saloni Singal on 29 Jan, 2015
Ordered
Mobiles & Accessories
I had ordered a phone cover combo pack twice.First the order was canceled from snapdeal's end after shipping the product as product was not available in their warehouse.Second time,Wrong product was delivered So I had to cancel it,later on the price was increased from 299 to 399.Also,the canceled order money has not been refunded since 1 month
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 29 Jan, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Behoooooooda DELIVERY service by FRAUD SNAPDEAL
Posted by Abdullah on 28 Jan, 2015
Ordered
Mobiles & Accessories
Computers & Accessories
I have ordered first time in December 2009 a printer from Snapdeal. Then I've paid in full. I recieved the printer after 45 days after calling and wasting a lots of time . Meanwhile I also approached Jaago Grahak Jago regarding this issue. Second time I came on this website on 29th , July 2014 with a purchase of laptop battery, with order number 2518892503. Again they deliver my purcase in 27 days. Still two orders are pending and they already delayed and Snapdeal( Actuall Chu****iyapa-Deal waste of time). Pending orders numbers are : 4515938728 and 4656635082
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I would not shop here again
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Worst online purchase experience ever at Snapdeal
Posted by John Wwe on 28 Jan, 2015
Ordered
Mobiles & Accessories
Computers & Accessories
Home Appliances
Others
Worst online shopping site designed to cheat customers and customer care is a bunch of morons. Customer support of Snapdeal never bothering and simply telling that they need more time and waiting for status from partners. And they will put call on hold for long time.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 27 Jan, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
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I would shop here again
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Pathetic Service and Fake products
Posted by Pavan Kumar J on 26 Jan, 2015
Ordered
Mobiles & Accessories
Computers & Accessories
I have ordered Music system, that delivered after due date. The packing was pathetic, Speakers damaged peripherally. I feared that if i return item , it may take ages to resend by snap deal In the second case i booked skullcandy headphones. They delivered wrong product., when i returned package they refused pacakge. Damn hell.. The customer response was ridiculous. Third case, i ordered Casio watch, It came to me without warranty card, tampered label and unique serial number, So i say. be alert . Dont buy on snapdeal,because it is cheap compared to other online portals. They sell fake, used
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Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 19 Jan, 2015
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
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I would shop here again
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HORRIBLE EXPERIENCE WITH SNAPDEAL
Posted by Bikash Drackz on 18 Jan, 2015
Ordered
Mobiles & Accessories
ORDER ID - 4315586803. attached with courier jo javas. Product name - Htc desire 820. Friends never deal with snapdeal as their product never get deliver on time. The product had beed reached to bangalore since 10 days but they are unable to deliver the product and giving a fake excuses, so i have to forcefully cancel the order becuase they are not confirm about delivery time and the estimate delivery date keeps on expanding. The customer care executive is horrible. They dont respect their customers. So and refund i have no idea when they wil refund the money. They said 14 days. common it had been 20 days they are not delivering a product plus more 14 days to get refund. and im not sure they will refund on time or not. All i wanted u all guys to be warn before buying product on snapdeal. If you can wait as per their time i.e may be 30 days then you can prefer snapdeal. As well as my another product ORDER ID - 4331651792 product - COSCO BALL got automatic cancelled after 7 days with informing me with no reasons. HORRIBLE experience. Will never recommend SNapdeal to any friends or relatives.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 16 Jan, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Very BAD experience
Posted by Gaurav Yadav on 15 Jan, 2015
Ordered
Gaming Consoles & Accessories
My your order 4155450394 item Name ------ Orpat OCH-1270 Room Heater after 10 days for delivery is not working i call snapdeal.com but no reply.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Casio Keyboard
Posted by Sukhbinder Singh Bhogal on 14 Jan, 2015
Ordered
Others
It was always being a hectic task to have a talk with the Customer Rep on Snapdeal. I did try to purchase a Casio Keyboard and transaction failed where the gateway speaks the transaction complete but from their end its incomplete. This made the amount debit from my bank account whereas there is no solution since 4 days and they speak 42 hours. Very much dissatisfied with the customer support where the help@snapdeal.com also does not respond back.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 14 Jan, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Worst experience with snapdeal product and service.
Posted by Raj Bang on 14 Jan, 2015
Ordered
Gaming Consoles & Accessories
Knowingly I have been cheated by snapdeal for 4th time. This time I bought a bicycle just to see my luck and of course by looking at low price even though I had 3 out 3 worst experiences by purchasing the other items earlier. First of all, there was a lot of delay in delivery from Gati couriers, a snapdeal tied up partner. second, During check out, the description showed the size of the bicycle and the same I ordered and expected too, but I received a very small bicycle which may cost around Rs. 2400. But, I bought it in snapdeal for Rs. 3600 by thinking that I will get what I have ordered. Really guys, Products are neither genuine nor as expected. I really want snapdeal to be banned for this kind of activities.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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refund issue courier chargers
Posted by Sureshramanathi on 13 Jan, 2015
Ordered
Mobiles & Accessories
I have ordered a mobile sony xperia c - order no 3478880150 online in snapdeal on 8th of nov 2014, the was delivered on 14th nov 2014. The mobile is used one, no sign of seal on the box. Even the box was tared a part. I have asked for refund. At first sight snapdeal told me to return the mobile on my own. I denied & asked to pick them up. Snapdeal just passed 3 weeks just doing nothing. Then i have decided to send the mobile by my self. When i try to send the mobile, no one was accepting to do the shipment as it was mobile. Only bluedart accepted the shipment also it charged me 2861/-. I have informed snapdeal about the situation before doing the shipment & snaldeal accepted to return the amount whatever the courier was going to charge me. now its been a month no sign of my courirer charges refund, snapdeal customer care is worst costomer care i have ever encoutered. They always says you get the reply from concerned dept in 48hrs but i nerver seen any progress. First of all this snapdeal site does sell items without any quality check at all. what ever the seller sends you that it. If you are unlucky(got an used/defect product) then you are screwed up. On the above the customerserver is pathetic/worst. They just keep on saying 48/72hrs but never seen any progress. Also one more thing is that that snapdeal customer care supervisors are useless, talking to them doesn't make any sense at all. from my experience i would say never go for electronics/expensive items on snapdeal. if you are unlucky then the only thing is that you have to keep on paying mobile bills extra from your pocket by calling customer care always I want to have my money back.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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SNAPDEAL Shopping.... NOOOOO WAY
Posted by Dipika Tokas on 13 Jan, 2015
Ordered
Others
YOUR ORDER NO. : 3630881536 Order Placed On : Nov. 19, 2014 Delivered On Nov. 27, 2014 Returned for replacement to Snapdeal: Nov.28, 2014 Status on Jan 13, 2015 - NO REPLACEMENT NO REFUND I have ordered for ethnic jwellery to wear on my wedding and I ordered well in advance like two weeks before my Dday, and guess what . I got my packet deliver 5days before my BIG day and when I open the packet its broken into pieces. I return it which they took it back next day only and even after my request for early replacement no revert from them. anyways, I bought another set for myself and got busy with after wedding ceremonies and when I realise that I have not received my order even after 25 days I check my account and it was showing that my order has been cancled, I called customer care to check the status, representative told me that they have not received the packet back yet(which is showing that it has been picked and sent to and way back to them) And Now even after my call its almost a month there is no refund reflected in my account and OUR SNAPDEAL TEAM is still trying to LOCATE where is the PACAKET. more over no respose from there help desk either except the receipt of my mail. WORST EXPERIENCE WITH SNAPDEAL NOT RECOMMENDED TO SHOP via SNAPDEAL
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal_CST
Posted by Snapdeal on 12 Jan, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal Online Shopping Review
Posted by Snapdealreviews on 11 Jan, 2015
Ordered
Computers & Accessories
Hello All! Here is my real experience with Snapdeal.Com. Snapdeal Order ID - 3710895165 - 30 days earlier I took a bad decision to get a hard drive from Snapdeal and I truly regret it. The sent me a Dead Drive. It was not even authorized to be sold in India and its warranty was over in Sep'13! When I asked for Refund they sent me another drive without my approval. After waiting for the second orders return they ignored by Refund request - telling me that money will go to my SnapDeal Cash Account which I will need to use within 6 months - to buy more junk from Snapdeal. When i posted their reviews online they sent me a mail telling me a refund will be issued finally - but did not even after 2 weeks! For those willing to shop on Snapdeal, this review will be an eye opener. It is my actual experience and not a happy go lucky company paid review. This is just to make other aware of the reality. 25th Nov'14 - I was looking for a Hard Drive to add to my 3 yr old computer, so when I found a 160 GB drive - a Seagate one, although a PATA( an older technology) coming with a 2 year warranty, at Rs. 691/-, I decided to buy it as - COD - Cash on Delivery. 3rd Dec'14 - I received the order after 7 days as courier delayed it for some reasons. I paid and went ahead to connect the drive to my computer. The drive delivered to me was a dead one and instead of 2 year warranty it showed on product when I purchased it, it was out of warranty - by seagate customer care and also - not even authorized to be sold in India. I have Seagate Customer Care mail with me. This seller obviously is selling junk on snapdeal and did not even test the drive before packing it and sending it to me.Snapdeal has no control over what these sellers are offering to customers and you can never be sure if you will get what you asked for. 4th Dec'14 - I went to my snapdeal account and asked for a return and Refund. I never realized that this was just the beginning of a bad dream.I got the bad hard drive picked for return - 3 days after reporting the issue. The return form download link, sent by the Snapdeal Customer care did not work and they did not respond on 4 mails I sent to them repeatedly asking for a return form as in mail attachment. 8th Dec'14 - The courier guy who came to pick the drive said that no form was required. The drive went back. 12th Dec'14- I got another mail within 3 days saying that a new order for another drive has been generated and is being shipped to me. I contacted Snapdeal customer care via mail and they told me that the order was shipped before they could process my refund request, so all I need to do is refuse the delivery. On, 14th Dec, they sent me a mail saying once the new order arrives back, they will issue a request for refund. On15th Dec, I got an sms saying that the new order is delayed by courier and they will update me on this in another 48 hrs. On Dec18th I got a call from delivery boy from courier company and I told him on phone that I do not want this order, s take it back. On Dec21st, I got a mail from Snapdeal telling me that finally my refund request is accepted and they have decided to put my money into their own SD Cash Account which I have to use within next 6 months!, So my money now remains with Snapdeal. I have sent a reply telling them that I want my money in my own account, with all account details, but I have no option but to wait while these people do whatever they want to do! Snapdeal customer care is deceitful and insincere. I can't find any other word that fits better to describe their working. Dec 26, Its 7 days since I sent my last mail requesting a refund and they have yet to respond. I decided to share my review on Snapdeal online on various review and complaints websites. Dec 27'14 - My reviews finally woke them up and I got a call from Social Media Management team at Snapdeal Delhi office, apologizing and telling me that my refund will be issued in next 5 -7 days. I even got their mail saying that! Yoohooo! January 11 - 2015 - yet to get back my money from Snapdeal! I Got their mail on 27th telling me that they will issue a NEFT refund back to my account in 5-7 days and its not done even now. I sent 2 mails asking for status of my refund and they are sleeping over it. What I feel - I would rather walk into a shop close to home, pick a product, pay for it even if it is 100 rs more. Its better than endless waiting, getting a dead product and realize that you have been cheated because it is not having any warranty and then wait for return and later - much later a refund. Bottom line - It is too much of a hassle dealing with snapdeal. It was my first interaction and I am never going to even think buying from such online store. NOTE: Snapdeal.Com is doing its best to manage its online reputation, without caring a dime about customer, so if you see an apologetic reply to this post - please understand these are mere copy paste lines and no more. They had ample opportunity to help me, and they chose to cheat me and they still have my money. Still want to shop with Snapdeal? All the best!
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
miserable website
Posted by Ashutosh Gupta on 10 Jan, 2015
Ordered
Others
I placed 7 orders from your website in last 2 weeks, all prepaid, and you managed to delivered 3 of them without sending wrong product and without cancelling the order. Although for the rest 4 orders you ended up sending the wrong product in 2 cases and cancelled the orders in 2 cases. Congrats, you are just about to manage a conversion rate of 50% which is quite admirable i guess.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Cash back not returned
Posted by Kane Jones on 08 Jan, 2015
Ordered
Gaming Consoles & Accessories
Dont buy anything from snapdeal most of the items are fake...which u will get at much cheaper price...... at any cost go for cashback.....u wont transfer the amount after 3 months also....u have to just keep sending thousand of emails... to get just some stupid reply they are working on it.....
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Pathetic Customer Service
Posted by Ankit Bansal on 06 Jan, 2015
Ordered
Mobiles & Accessories
I have placed an order with order number 4180216248. It was supposed to be one day delivery and I have paid Rs. 100 extra for that. First of all they didn't fulfill order on time. I have called them multiple times but they always give new complaint number and assure they will get back to me in 48 hrs which they never do. A very pathetic customer support and company. Claiming to be the largest online ecommerce, their standards are below acceptable.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Pathetic Customer service
Posted by Tejash Tanna on 05 Jan, 2015
Ordered
Home Appliances
complaint no. #8870810 raised 4 months back for refund still not resolved. No response from customer service.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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worst service no response.
Posted by Adam Malle on 03 Jan, 2015
Ordered
Computers & Accessories
I purchased keyboard and mouse combo they delivered it after 10 days and when I opened it keyboard was damaged. I wanted to return it but there website did't have delivered status 5 days after delivery they have the delivered status then I send them email with damaged item screen shot haven't heard from them since. I would advice anyone to not to shop with snap deal they only care about money customer satisfaction mean nothing to them.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 03 Jan, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal service is the WORST, AVOID Snapdeal
Posted by Mohammed Sheik Ameer on 02 Jan, 2015
Ordered
Mobiles & Accessories
I cannot recommend Snapdeal to anyone. Nightmare of a experience. Try to avoid!!!! I ordered a phone on 19th dec and my delivery date has been changed thrice from 26th dec to 1st jan to now 7th Jan. I have not been given any guarantee about the delivery of the product. I called the snap deal help desk who said I need to wait . It is nearly 20 days and nothing has happened even after 4 escalations in the last 1 week. I called the courier company velex who did not pick the call for so many days.Finally today one person picked up and said he has received so many products for delivery and cannot give any guarantee on the delivery. Very disappointed with the quality of service . I did not have to spend my time calling and talking to so many people without any action for 20 days. Snap deal would not be recommended by me and neither I would have any interaction with you Order id - 4068895292 Lenovo S580 black
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Worst online portal! Go to Amazon/Flipkart.
Posted by Rohit Piparsania on 02 Jan, 2015
Ordered
Mobiles & Accessories
I would like to file a complaint against Snapdeal.com. I had ordered an expensive phone worth INR 35000 on 11-Dec-2014 via order id 3926240097 and I had paid for it through Credit Card. I live in Pune and the phone was also shipped from Pune on 12-Dec via Delhivery courier(tracking number 11189892805). However the phone did not reach me until 18th Dec and was in a very bad shape, so I declined to accept the package. When I called Snapdeal, they assured me that they will process the return soon. However when I inquired again, I was told that the refund cannot be processed until the phone reaches back to them. It's been another 15 days today on 2-Jan-2015 and the phone has still not reached from Pune to Pune yet. My refund is stuck. Wish I had gone for COD. Please also help making customers like myself aware not to fall in the trap of Snapdeal's great discounts. I have been contacting Snapdeal as well as Delhivery since so many days but they do not even care to respond. When I call their customer service they just provide another false assurance. Companies like Snapdeal and Delhivery have no right to do business in India.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 02 Jan, 2015
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Worse ever evident from the customer support response on buyingiq
Posted by Kaustubh on 30 Dec, 2014
Ordered
Mobiles & Accessories
I had the worse experience in terms of both delivery time an customer service. A proof of this is if you just scroll down and see their teams response it's just basically copying the same thing over and over and intermittently they have given themselves full ratings also (the reason it still has a 3 rating here). The customer service is pathetic, the people supposed to support are just trained to pass the time and make the consumer frustrated as s***
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Can be awarded the "worst online company of the year"
Posted by Gautham Pb on 30 Dec, 2014
Ordered
Others
By mistake ordered a google chrome cast with snapdeal. Oh, boy, they made me repent for having done so. Bunch of inefficient people running the company. Bottom to Top!!!! Order#3927800220 Ordered on 11-Dec the product. was supposed to be delivered by 16-Dec. Nothing arrived. They revised the date of delivery to 22-Dec. Then later on to 27-Dec. And today is 30-dec. Not reached still. Multiple emails to their customer service. They conveniently blame the courier company saying it is not in their control. Tried calling their customer service. They said they cant do anything and will ask someone to get back in 2 days. No one got back after 2 days either. I am now worried to cancel with them as well, because going by the history so far, i am not sure if they will give the money on time as well. I strongly advise anyone from buying from them. Nothing but headaches of follow up.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 30 Dec, 2014
Ordered
Others
Dear Supam, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Warning: Snapdeal Cannot Really Deliver to Every Location
Posted by Supam on 30 Dec, 2014
Ordered
Computers & Accessories
Notice: Please read this review carefully before you commit the same mistake as I did. First of all, I ordered a SanDisk 16GB Ultra Dual OTG pen drive on Amazon.in @Rs.519 to my selected location on 5th December 2014. It was supposed to be delivered to my selected location on 11th December. But ultimately they failed to deliver the order even on 20th December(after 15 days). Then I formally cancelled the order, and they refunded my advanced payment without any hassle. Next, on 22nd December, I ordered the same item on Snapdeal @Rs.558 and similarly they promised to deliver it within next 7-8 days. Today is 29th December, still it is not being updated in the tracking order section of my account. It only shows it is being shipped from the seller location, which was updated on 22nd December. Now, don't ask why I did not order on Flipkart. Flipkart honestly declared that this item could not be delivered on the selected location in Tripura, India. So, Flipkart is even out of option. Unlike money eating online retailers Snapdeal or Amazon what Flipkart has advantage is its buying policy and system. It is far ahead than other similar online retailers. I will never be a returning customer of Snapdeal. Before conclusion, I would like to advise you is, PLEASE don't order anything from Snapdeal if you are from a remote location or not in a capital city area. Always keep the below points in mind before you order: 1). It makes false promises to deliver the item(WHY? Because it is a money eating service) 2). Its customer support process is annoying and irritating at times. It is also very hectic to reach the contact section. 3). If you ask their help, they will give you irrelevant information regarding their services and products. That's too oversmart. 4). Either don't make advanced payment or don't order the product from Snapdeal without Cash on Delivery facility. They will ignore you once you made the payment, because their main target is to earn money by any means (either unfair or illegal). 5). Cancelling the item is almost impossible from a customer side. Because they lock the system once you make the payment. (Even it shows Not cancellable after making the payment). Minus points of Snapdeal: 1). Its website is too pathetic in loading, sometime hangs while browsing items of a particular category. 2). Customer support system is really poor. They should include online chatting feature like Amazon, which would make the customers comfortable to express their issues and problems related to orders. 3). Those working in the customer support section are always ready with automated reply to impress the customers and buy their times. Oh God, this is really disgusting part from Snapdeal. Instead they should always response with specific updates regarding the orders. 4). Even if they promise, actually they cannot deliver the products to specific remote locations. That is their biggest negative aspect towards the customers. They should clarify in the first step about the delivery locations. I request you to think again before ordering in Snapdeal. Regards. Supam CB
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 29 Dec, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal Day time Thief
Posted by Subbarao Ramesh on 28 Dec, 2014
Ordered
Computers & Accessories
If you buy product, you get wrong product, and you will not get the money refund, they are bunch of thief, never trust this online, never anything
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Worst Service All-In-All
Posted by Sandeep on 28 Dec, 2014
Ordered
Home Appliances
Gaming Consoles & Accessories
Others
Whenever order is stuck no body will give customer the real information other than just reading on website which any customer can read. No customer relationship values, repeated promise something which will never be fulfilled, most of the time floor managers and shift supervisor are unavailable or they don't want to talk when refund case or issues in product delivery. They will always be keep hiding. Worst service I have ever seen so god only knows how they are they surviving in the market. Will I shop there again ... depending on my recent one month experience, I would not even suggest anyone to shop on their website....
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 27 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Average delivery service and pathetic after sales customer service
Posted by Vibhor Sanghi on 26 Dec, 2014
Ordered
Mobiles & Accessories
I have ordered Samsung Guru Music 2 Duos SM-B310E vide Order No. 3983308491 and the order delivery timeline was average. The phone quality is far inferior to what one expects from Samsung and the charger isn't working. Even the feel of the mobile and charger is cheap. The phone itself is of poor quality and one product that Samsung can do without in its product lineup. The worst part is the service of Snapdeal and their apathy towards the customer service. They have refused to change the product even though I was agreeable to buy another mobile from snapdeal itself instead of complete refund which Flipkart is always willing. I have been able to return three items on flipkart even after I told them I disliked the product and nothing was wrong in the product. THOROUGHLY DISSATISFIED WITH THE PRODUCT AND SNAPDEAL CUSTOMER SERVICE COMPARED TO HIGH STANDARDS SET BY FLIPKART. SNAPDEAL IS ALSO CHECKING IF MY PRODUCT REVIEW PRIOR TO PUBLISHING TO SEE IF IT MEETS THEIR "HIGH" STANDARDS. How can they claim to be neutral in product reviews if they decide which review is published and which is not. This is an eye opener for me in terms of online shopping especially at Snapdeal. I shall be doing word of mouth publicity for this event at online forums and at my workplaces to make sure that none of my friends fall for shopping at Snapdeal.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 26 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Worst service
Posted by Sankalp Sonu on 25 Dec, 2014
Ordered
Others
Customer care Doesnt care
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
worst customer service
Posted by Swati on 25 Dec, 2014
Ordered
Others
hiii... my order no. is3693327551 Order Placed On : 2014-11-24 21:56:45... I received my product on 27 th november 2014 and I placed a return request on 28th november 2014 & from that date till now my return pickup has not been initiated.. I have called customer care so many times and they are so dumb that they fail everytime to resolve my problem.. i dont know why they dont understand I want a simple pickup of my return request.. Now if I see my snapdeal account they dont show any return request but if i look at the track of my order it clearly shows my pickup request of my product on 28th november... these snapdeal guys are such a cheater & they dont want to return my money.. I have never faced such a problem from any of my online shopping from other sites..
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 24 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal: Deals That Snap Your Brain in Half
Posted by Amrita Murali on 23 Dec, 2014
Ordered
Mobiles & Accessories
Summary: Use their services and damage your brain for free! Detailed Feedback: It’s the holiday season, and with Christmas and New Year right around the corner, everybody is either buying gifts for themselves or their near and dear ones. I’m no different. But being part of the corporate world means, I (and my fellow corporates) don’t have a lot of time and energy to do any “real-time” shopping. And who needs that anyways? Considering the wide array of e-commerce websites we have floating around, online-shopping has never been better. Think again. It was the first day of GOSF, and I ordered an iPhone 5S on 10th December 2014 from Snapdeal not using COD—first mistake. Considering my prior experience with other e-commerce websites and how prompt they are with keeping you abreast with the current status of your product, I believed the information on Snapdeal’s website and thought my product will be delivered by 16th December 2014—second mistake. Ironically, on 16th I was told the product is out of stock with the current seller and my order has been rerouted to another seller. Quick question, if the product was out-of-stock, why was my order confirmed since the past six days? It keeps getting better. The order has been confirmed and the new seller has the product I ordered—plus it’s cheaper. Wait. Don’t get your hopes up, because I did—No—there was no refund. Anyways, the order was set to be shipped on 17th, but nothing happened, the status on the website didn’t change either. But, learning from my past mistakes, I decided to follow-up. And it’s when I followed up with customer care that they tell me, “oops, sorry of the inconvenience caused, we’ll check what’s happening”. Yes, when I follow-up, that’s when they realized that the order has not been shipped. Quick addendum, the customer care representatives are the worse; a) they’re not helpful; incapable of having a decent conversation, b) they’ll hang up on you if they’re not sure about what’s happening, and c) this is the worse—they’ll start yelling at you—yes, yelling. Moving on, after countless calls and e-mails, they finally shipped it on 18th December 2014. Silly me, I thought, I can finally kick-back and relax when I got an SMS from their courier partner “Red Express” that my product will be delivered on 19th December 2014. FYI, I’m still waiting. It’s the 23rd today, and today Red Express told me it’ll take them another 2-3 days to get my product delivered. Three weeks; almost a month to get a product delivered to New Delhi (well, it could be more considering I’ve still not got it)? Snapdeal, you’ve got some serious management issues. Please sort them out before you topple over. In addition, you’ve hired the worse courier service ever; indecent behavior in an understatement to how they’ve been behaving. This is obviously my last experience with you but for other inexperienced first-timers, get your act together Snapdeal. Amrita
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Snapdeal
Posted by Snapdeal on 23 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Almost 1 lakh Rs gone from my account....
Posted by Shms on 22 Dec, 2014
Ordered
TVs, DVD Players
This is regarding order number: 4008161101 I tried to order a SAMSUNG 48H5100 TV on 14th of Dec'14 as there was 30% discount on Snapdeal.com. But the amount got debited TWICE from my account. I have sent the screenshot of my bank statement as a proof to Snapdeal customer helpdesk. I have repeatedly called the customer care for refund only to be falsely assured of refund within 48Hrs. I request Snapdeal to refund the amount immediately. And also the order placed for the TV(order no: 4008303056) got cancelled today a week after placing the order. There was no notification as to why the order was cancelled without consulting the customer. Refund for the order number: 4008303056 is yet to be initiated. Looking back I feel the 30% discount is actually a trap setup by Snapdeal.com to lure customers into paying the amount and NOT to deliver the product. This is the first time I ordered from Snapdeal.com and I have had the worst experience of my life in online purchasing. Almost 1 lakh Rs gone from my account and no delivery of product. What a waste of time and money dealing with Snapdeal!!! I ADVICE EVERYONE TO NOT TO PURCHASE ANYTHING FROM SNAPDEAL.COM AND GO FOR MORE TRUSTED SITES LIKE FLIPKART.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 22 Dec, 2014
Ordered
Others
Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com and kindly mention your order ID in your subject line. Thank You for your cooperation. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
product not received
Posted by Diksha Agrawal on 21 Dec, 2014
Ordered
Mobiles & Accessories
Dear Madam/Sir, I have ordered iphone 5s space grey the order number is 3975647888. The Consignment (11196585645) has been shipped using “Delhivery” courier . They promise me to deliver the product before 20/12/2014. I followed up with them “Delhivery” for the last three days but I feel they don’t care for it. Even I have call Snapdeal to help me out and lodge complain but neither this seems to help me out. Do you expect me further to shop on Snapdeal, since my situation is like praying to God so that at least I get the appropriate product? I would neither recommend “Delhivery” or Snapdeal for a pleasant online shopping experience. Hopeless online shopping site
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 20 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Worst Shopping Site
Posted by Hariharan Subramanian on 19 Dec, 2014
Ordered
Others
Amazon.in is the Best Second best is Flipkart, Some of the sellers are very Genuine in his site Ebay.in another worst site in resolving customer issues. Shopclues is OK Snapdeal is the very worst one. I am waiting for my product to be delivered for the past 3 weeks. Not going to accept it now.COD
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Worst On line shopping site
Posted by Jr Khan on 19 Dec, 2014
Ordered
Mobiles & Accessories
Computers & Accessories
Home Appliances
Others
Worst On line shopping site Poor customer support Used some third grade courier service no satisfactory answers from customer care
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 19 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Request to SnalDeal for better shopping experience
Posted by Shuvra S. Banerjee on 18 Dec, 2014
Ordered
Cameras & Accessories
Dear Madam/Sir, I have ordered Nikon D7100 with 18-140 lens and the order number is 3933758283. The Consignment (11189381540) has been shipped using “Delhivery” courier and the consignment is at Varanasi (Uttar Pradesh) from Dec. 14, 2014, 1:51 p.m. onwards till Dec-18-2014 9:00 pm. As I will be on vacation from Dec-21-2014, I requested then to deliver before Dec-19-2015 and they promised me to do so. I followed up with them “Delhivery” for the last three days but I feel they don’t care for it. Even I have call Snapdeal to help me out and lodge complain also (13337045) but neither this seems to help me out. Do you expect me further to shop on Snapdeal, since my situation is like praying to God so that at least I get the appropriate product? I would neither recommend “Delhivery” or Snapdeal for a pleasant online shopping experience. Regards Unsatisfied Snapdeal Customer
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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AquaFit AQ1131 Accupressure Twister
Posted by Anshul Agarwal on 17 Dec, 2014
Ordered
Others
i have worst review about snapdeal. The service is too slow the product is packed in 5 days. I have not done more transactions with snapdeal but there is a problem in every transaction. Snapdeal sents the product by their own choice.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 17 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
recieved the different product in place of ordered product
Posted by Subuhath Fathmath on 16 Dec, 2014
Ordered
Others
its my first and the last online purchasing of any product. i ordered 3 trimmer machine of maxel brand but they deliver the product that completely different. so i decide in near future i am not going purchase anything from snapdeal . i never recomend this site to anyone. my snapdeal account is regsiter with this email: pradeep@sukritinfotech.com
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 15 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
horrible snapdeal pls dont buy
Posted by Ashutosh Tutoo on 15 Dec, 2014
Ordered
Mobiles & Accessories
horrible experience pls dont buy they are thieves
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
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Worst service and never give return amount
Posted by Jyotsna Tyagi on 13 Dec, 2014
Ordered
Mobiles & Accessories
Others
I have purchesed in Nov'14 mobile cover with HD screen guard, I have receive partial delivery order only Mobile cover I had received. I had complaint again and again, making call and senting Email but there is still no response. Every time their Executive said we are register you complaint we will call you back within 48 hrs but every time they said we will call you back in 48 hrs still not completed their 48 hrs. Their supervisors said tomorrow but I dont know when his tomorrow is coming. Customer service is vry worst Product delivery is vry vry worst Customer Support is vry vry vry worst Every time i hvae not received good porduct. Complaint response is worst....... commitment is worst and false.... I'll be never ever come here to purchase again..
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 12 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal sucks big time!!!!!
Posted by Anu Deswal on 11 Dec, 2014
Ordered
Mobiles & Accessories
Am writing in reference to my order ID 3737064223 Apple iPhone 4-8gb –Black dated 28/11/2014. I have got this product cancelled on 01st December but am yet to receive a cancellation confirmation and my funds. Is snapdeal a customer-oriented organization ? No, Not at all. I have been constantly following-up with your customer care department but all in vain. First & foremost, it’s tedious job to locate the customer care no and overall cancellation process. I somehow managed to speak to your customer-care personnel after end no of trials since everytime I have been kept on waiting for about odd 10-15 minutes. I was being told that my order is cancelled and I will be getting my refund in 3-4 working days but I can still see my order status ‘in-processing’ . I tried to get through your customer-care supervisor but in-spite of fake commitments neither ‘ a call back’ is been arranged nor my order is been cancelled. How am I supposed to trust you guys money part ? if you guys take 11 long days just to cancel an order the I have my doubts on my REFUND. Am highly pissed with your services and unprofessional behavior. AM I EVER GONNA GET MY MONEY BACK ?
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
weak customer service @snapdeal.com
Posted by Palak Agarwal on 11 Dec, 2014
Ordered
Home Appliances
i have purchased one machine....firstly it did not meet the requirements as given on product description.. secondly...when i requested for return of the product....the also the no of the courier given to us was not accurate.....we remain calling that no but no response...and there is also contact number to snapdeal ..so that we can deal with our queries.... bad experience of shopping with snapdeal
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 11 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
This is a good return policy
Posted by Sanjay Kumar on 10 Dec, 2014
Ordered
Cameras & Accessories
His cancellation policy is good, I had booked a camera but i donot know that the picture will not fully cover in night, then quickly cancelled it was sucessfull.Thanks
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
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Worst and FAKE among all online shopping website (ratings should be -5 star)
Posted by Shruti Mishra on 09 Dec, 2014
Ordered
Mobiles & Accessories
I Had ordered for a mobile phone from so called high media investing FAKE on commitment company named Snapdeal.com on 2nd December 2014. As per commitment on website it was to be delivered by 5th December, I have yet not received product after getting number of commitments from executives attending my call on help line. I have been chasing both Snapdeal and Redexpress (Sanpdeal courier partner). made atleast more then 100 actual calls in total to both the companies. None of them are providing me with commitment which has been completed as yet !! Finally, I have been told today by courier agency that the parcel of my mobile phone has been wrongly routed and hence it has been delayed. Hence they can not confirm now by when product will be delivered to me. It is highly annoying as I had ordered this phone as a birthday gift to be given on 8th December and today I have been told that it has been lost in transit that to by courier company. Snapdeal executives have NO answer to my issue, except FAKE COMMITMENTS .. VERY STRANGE !! Can any one from SNAPDEAL HELP ?????????? OR is it really a FAKE website with FALSE commitments ???????
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Service v/s Price
Posted by Asifkodur Mohd on 09 Dec, 2014
Ordered
Mobiles & Accessories
My grievance is addressed. Thanks to snapdeal. I received the item. It was late though. Still I must say it was the lowest price available on web. Greater when had 10% cash back on card purchase. Improve ur shipping service. Thanx
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 09 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
bad consumer service
Posted by Shekh Vali on 09 Dec, 2014
Ordered
Mobiles & Accessories
i had purchased an motorola ex119, this is factory end product from warranty, when i approched for service i came to know this fact, now i called snapdeal custmer service then they sent an mail to resend the goods after receiving the goods we will refund and sd cash to u r account, but till date nothing resloved, again called they told 5-7 days we will solve. then also not solved so do go for snapdeal purchasing just waste of u r money, time and patience.
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 06 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would shop here again
Was this review helpful? Yes
Very Bad. Irresponsible
Posted by Asifkodur Mohd on 05 Dec, 2014
Ordered
Mobiles & Accessories
It's long since I have ordered something. Unfortunately I paid thu debit card but it's not even shipped now. They say they are waiting for courier pick up all these days. Ridiculous!! It's a time and money waste from my experience. My first bad experience from online shopping
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving
I would not shop here again
Was this review helpful? Yes
Snapdeal
Posted by Snapdeal on 04 Dec, 2014
Ordered
Others
Dear Customer, We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at help@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team
Overall Experience
Ontime Delivery
Product Authenticity
Issue Resolving